Apple to give free cases or refunds to all iPhone4 customers.

[Touchdown]

http://www.macworld.com/article/152751/2010/07/iphone4_antenna_freecase.html


Apple will give iPhone 4 owners a free case to address problems some users have reported with the new phone’s antenna—an issue that affects the entire cellular phone industry, CEO Steve Jobs contends. Apple announced its free case offer at a press conference at its Cupertino headquarters on Friday.

...
Apple also plans to appease iPhone 4 owners with reception problems by offering them a free case for their smartphone. Tests by multiple sources have indicated that wrapping the phone in a protective case like Apple’s $29 iPhone Bumper can prevent the signal attenuation some iPhone 4 owners have reported.

The free case offer is available to anyone who buys an iPhone through September 30 as well as to existing iPhone 4 owners. Users who’ve already bought a bumper will be given a refund, Apple says. Users who bought third-party cases aren’t eligible for the refund.

Because Apple’s hasn’t made enough of its bumpers to meet demand yet, Jobs said the company will offer a choice of cases to customers. Starting next week, iPhone 4 owners will be able to go to Apple’s Website, and apply for a case.

“We want to make all of our customers happy,” Jobs said. “And if you don’t know that about Apple, you don’t know Apple.”

[meegbear]

1. They're giving refunds? Bankrupt the fuckers!

[Hassin Bin Sober]

2. It's a nice phone. You just can't touch it while you use it.

:rofl:

[OhioChick]

3. Most on the CNN poll yesterday (78%) last I checked...

Wanted a "recall" not a case.

[onehandle]

6. An Internet poll. Nice. Meanwhile actual owners are overwhelmingly happy.

No problems here.

[OhioChick]

10. My "actual" co-workers that own iPhone4's are happy for you.

:eyes:

[onehandle]

4. In LBN...

http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=102x4467745

[Touchdown]

5. In GD...

http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=389&topic_id=8760307&mesg_id=8760307

[Commie Pinko Dirtbag]

19. Dude, he's on your side.

Who pissed on your Cheerios?

[Touchdown]

22. Dude, I know.

Cheerios? That's so 10 years old.

[lpbk2713]

7. Steve got a real good clearance deal on some cigar boxes.

:rofl:

[ProdigalJunkMail]

8. Steve Jobs is a little out of touch :

"an issue that affects the entire cellular phone industry, CEO Steve Jobs contends." what rubbish. i have owned a few mobile phones in my time (and used them on six continents) and never had a problem like the one being reported with the iPhone4. i have never even HEARD of this sort of problem. i am glad they are offering an option to their customers.

sP

[TCJ70]

9. He demonstrated it in the keynote...

...with various competitors phones.

[frylock]

20. but but but billy does it too!

that was a FAIL of epic proportions on stevie's part.

[JBoy]

11. Cool, the iPhone 4 cases have a retro look to them:

[Commie Pinko Dirtbag]

12. I wonder why didn't they do that from the get go.

Charging for the cases just added to the PR nightmare. Dumb.

[Touchdown]

16. If they did that, then you wouldn't have anything to carp about.

[Commie Pinko Dirtbag]

18. Define "carp".

Other than "fish", please.

[Touchdown]

23. Verb, slang, generally from Desert Southern California circa 1985.

To complain incessantly. To not shut up about. To beat a dead horse on issues the carper takes an antagonistic stance on.

My interpretation. I didn't go to the official urban dictionary, do I could be wrong on the region of origin.

[Commie Pinko Dirtbag]

24. Ah, I see.

[Touchdown]

26. By perspective, if you mean that I insulted you

or somehow implied that you were a bottom feeder by using carp, then I didn't mean to. My apologies. It was just on the top of my head when I typed.

:toast:

[PBS Poll-435]

13. Take a look at the stills from apple.com/antenna

:wow:


1. iPhone4 - Hand relaxed, thumb parallel with the side of the phone.

2. Blackberry - Hand relaxed, phone turned into hand.

3. Droid - Hand flexed, phone turned into hand, phone back touching palm.

4. Samsung - Hand flexed for dear life. Death grip. Fingers in relation to earpiece completely different than other phones tested. Middle finger is almost over the mic.



:rofl:

[PBS Poll-435]

14. Oh, and I love the picture with 3 bars on the iPhone4 that is captioned "full signal"...

:rofl:

[frylock]

21. remember all the hype surrounding the release of the samsung omnia II?

yeah, me neither. i don't recall people skipping work and camping out for the blackberry bold 9700 either. jobs is a tool.

[kenny blankenship]

15. a free CASE? "Here put your defective product in a decorative case - it's FREE"

"Free, if you'll take it and go the fuck away."

Why don't they just call all their customers stupid and be done with it?

[USArmyParatrooper]

25. And the fact that they're offering full refunds

isn't even worth mentioning.

The protective case fixes the problem and the vast majority of iPhone users choose to buy one anyway.

Some people might be content having a fully functional phone with a case they would have used anyway, only this time for free.

Other people, like yourself, might not be content with the fact that IF you remove the case AND you hold the phone on a certain spot you get a reduction in reception. For people like you they're offering a full refund.

Yeah! How stupid do they think people are - trying to trick them with full refunds if they're not satisfied!

[kenny blankenship]

29. You bet they're offering refunds - it's that or face class action suit

and for the True Believers...they didn't need to offer the case. The True Believers would just continue to believe that there was no problem.

Magic case will align your chi, so that you are worthy of iPhone!

[USArmyParatrooper]

30. The obsession is on the other foot

People buy Apple products because they like their products. There is nothing cultish or irrational about that at all. It's the way commerce works.

If you don't like them don't buy them. This concept is simple and equally rational.

The only mindless obsession I see are people jumping for joy and cheering over a minor defect in a product they purportedly wouldn't buy, and thus shouldn't care about.

Apple is now offering free cases, which is normally a very profitable accessory for them and that fixes the bug. If you're still not satisfied they offer a full refund. In what way are they tricking people, since you said they think people are stupid?

[blogslut]

17. ...

[tritsofme]

27. So when do i get my $30 back?

And it better be credited back to my card, not just Apple store credit.

[Touchdown]

28. I'm not the Complaint Dept.

http://store.apple.com/us?afid=p219|GOUS&cid=OAS-US-KWG-AppleBrandName-US

[SoCalDem]

31. take the refund & wait for a while until the bugs are worked out

:)

[Skittles]

32. I hope they make the morons who waited in line wait even longer

[NYC_SKP]

33. What's up with all the Rabid iPhone Jealousy? Don't want one, don't buy one.

(not you, touchdown)

I mean, really, just don't get one, don't get an iPhone 4, I don't care.

And if you got one and don't like it, bring it back.

Me, I love mine. Got it with a bumper because I don't have time to dick around with dropped calls and I wanted a case anyway.

Now the case will be free, perfect!

:shrug:

Here, this explains it all quite well: http://www.youtube.com/watch?v=VKIcaejkpD4

:thumbsup:

[Ichingcarpenter]

34. I remember when BILL GATES did that for Windows 2000

and all the other crap he did