http://www.inthesetimes.com/article/3326/unionbusting_confidential/snip
First, appear respectful
One of the first things I learned from Lotito and Stief was to try to come across as respectful of labor’s concerns. “The goal is not to be union- free,” explained Stief. “It’s to be issue-free.” We were advised to institute an open-door policy with employees, encouraging them to air any grievances or concerns fully. Not only would this keep them happy, it would help us to sniff out whether there was unionization afoot.
Lotito informed us that his father had been a New York dockworker. “Back then, in 1935,
made perfect sense,” Lotito said. “Did they have legitimate issues about how they were treated in the workplace? Yes! There was no safety, no security, no benefits.” But they, he explained, were a lot different from today’s whiners. “We didn’t have employees say: It’s my God-given right to have health insurance.”
Lotito stopped pacing, faced a personnel manager in the audience, and, slumping his body, took on a mock hillbilly accent: “You owe me health insurance! It just ain’t fair! You owe me health insurance!” This got a few chuckles.