One stop shopping: Let your phone company know how you feel

[Coexist]

Tell them that is it NOT okay. Tell them that you trusted them to keep your private information PRIVATE.

If they don't hear from their customers, they will think that it is okay to do this.

Verizon
800-621-9900
Residential : 1-800-483-4000 (this is the number they gave me when I called the main number.)
Website
Email form

Bellsouth
1.888.757.6500
Website
Email form

AT&T
1-800-205-6268
Website
Email form

I will add to this list as I get responses or requests for contact information.

[TechBear_Seattle]

1. AT & T email form does not work

After selecting a state or area code, you are redirected to a notice page, then to nothing.

In short, typical AT & T service.

[Coexist]

2. Sorry - I can't check that, since I don't use AT&T

if you find a better link, please let me know.

[Gunit_Sangh]

11. I just sent this to Bellsouth

USA Today article regarding giving our Phone records to NSA.

Your privacy statement states:
Certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

Can you explain what "reasonable efforts" was used to give the NSA access to our phone call history? What law, subpoena, or court order justified this invasion of MY privacy?

Please respond by email as I would like to retain a copy of your response.

[qanda]

16. Excellent

I will have to look up the privacy statement for Verizon-- that's perfect.

[Coexist]

18. Oh - that is beautiful.

[qanda]

3. Just called Verizon

They had a recording saying, "The privacy of your information is your right and our duty." Can you believe that? I feel sorry for the guy I talked to because he was saying that this only involved Verizon Wireless (which I believe is incorrect) and even if that's the case we also have Verizon Wireless so he couldn't weasle his way out of my discontent.

[Coexist]

4. the Verizon person at the main corporate number was dumbfounded

he kept saying, "What?" "I haven't seen the news today, please say that again."

It was fun.

[qanda]

7. I told the guy I talked to that he better get educated fast

Because I fear he's going to be getting a lot of calls about this.

[LiberalEsto]

31. I just e-mailed Verizon.

This is an outrage.

[myrna minx]

32. I wonder if you could use this spying to get out of your

contract? I mean, it is a breach of contract, is it not? Perhaps a class action? :shrug:

[Clark2008]

5. Question: I don't use BellSouth for phone service, but they

own the lines (I use a CLEC - Knology - to provide phone service, not that I use my landline much. I'm a cell phone gal).

Do I contact BellSouth or Knology?

[Coexist]

6. 1-877-KNOLOGY - Can you please contact them both

and let us know who each of them says is at fault? Just for the record.

[Don Claybrook]

9. Bell South

Bell South is the ILEC, and they've given your phone calls to the NSA irrespective of what the CLEC thinks about it. The only thing your CLEC could possibly do about this is to quit doing business in your area. The nature of ILECs dictates that the CLECs have no other options.

Cell phones ultimately go through the same switches too. They have it all. We have been violated top to bottom, east to west, wired and wireless.

[Eurobabe]

8. I assume this pertains to now ATT (Cingular) wireless too?

Is this grounds to fire them?

[Coexist]

10. Here is a snip from the USA Today blockbuster:

http://www.usatoday.com/news/washington/2006-05-10-nsa_x.htm
<snip>
AT&T recently merged with SBC and kept the AT&T name. Verizon, BellSouth and AT&T are the nation's three biggest telecommunications companies; they provide local and wireless phone service to more than 200 million customers.

The three carriers control vast networks with the latest communications technologies. They provide an array of services: local and long-distance calling, wireless and high-speed broadband, including video. Their direct access to millions of homes and businesses has them uniquely positioned to help the government keep tabs on the calling habits of Americans.

Among the big telecommunications companies, only Qwest has refused to help the NSA, the sources said. According to multiple sources, Qwest declined to participate because it was uneasy about the legal implications of handing over customer information to the government without warrants

[Hubert Flottz]

12. What if we all call in and tell them we want to get our phones...

taken out? That would do some good if everyone did it!

[Coexist]

13. Or we could all switch to Quest!

I am looking into that right now.

[qanda]

17. If I could, I would switch today

It's not offered in my area.

[Coexist]

19. I just found that out too.

Darn it.

[Lydia Leftcoast]

20. No, no, you do not want to switch to Qwest

After they screwed me over in two different cities, I switched to Vonage.

[KoKo]

23. This is an issue we can bombard our Repuke Congresspersons with

even though they don't listen to their Dem constituents on other issues ..THIS SPYING is an issue that hits ALL of their constituents.

[qanda]

14. Kick

I hope DUers will flood them with calls, emails, letters and cancellations. This is outrageous.

[wicket]

15. K & R

:kick:

[KoKo]

21. K&R...................

[lpbk2713]

22. "We are the Telephone Company ......

... it doesn't matter what you think."

[The Witch]

24. Is Cingular owned by one of these guys?

I must know.

[Coexist]

25. Looks like they have a foot in two camps: AT&T and BellSouth

http://www.cingular.com/about/company_overview

<snip>
Ownership
Cingular is a joint venture between the domestic wireless divisions of AT&T Inc. (NYSE: T) and BellSouth (NYSE: BLS). AT&T Inc. owns 60 percent of the company and BellSouth owns 40 percent, based on the value of the assets both contributed to the venture.

[Berserker]

26. Call these numbers

Direct to a Human.......This Really Works
http://gethuman.com/us/

AT&T 800‑288‑2747 Select language. Press 0 0 0 0.

BellSouth 877‑678‑2355 Press *0 at each prompt, ignoring message.

Comcast 800‑266‑2278 Press 000.

Cox Communications 877‑247‑2474 Press 4.

MCI 888‑624‑5622 Press 2 at each prompt.

MCI/Costco Calling Card 800‑938‑4949 Press 1 2 2 2.

Motorola 800‑331‑6456 Press 0 0.

Qwest 800‑244‑1111 Press 1; say "operator" at all subsequent prompts.

SBC 800‑310‑2355 When asked to state reason for calling, hit many numbers quickly.

Sprint 800‑658‑7564 Direct to human.

Sprint Broadband Direct 888‑996‑0001 Press 0 0.

Verizon (home phone) 800‑870‑9999 Don't press or say anything.

Verizon (land line) 800‑483‑3000 Don't press or say anything.

Verizon Billing 888‑780‑3964 After prompted to give your telephone number, say "Operator." Repeat if necessary.

Verizon Fios 888‑553‑1555 Say "No," "Operator," "Yes," "Operator," "Yes.'

Verizon Fraud 888‑483‑7200 Direct to human.

Verizon Repair 800‑275‑2355 Direct to human.

Vonage 888‑250‑1799 Direct to human.

[Coexist]

27. WOW! You are amazing

I'm not worthy

[NightOwwl]

28. Verizon Public Relations:

1-805-498-4000

I just left a message...I'm switching service immediately.

[qanda]

29. kick

:kick:

[Coexist]

30. .

[alfredo]

33. I e-mailed them

Text of my letter:


I am very disappointed that you would take part in the NSA data-mining. I trusted your company and always gave high marks when polled. (Harris interactive)

I feel that you have betrayed our trust. I will be looking for another carrier, one that believes we are a nation of laws, and respects those laws.

If you have a change of heart, I will not change carriers. Stand up for our constitution. Do the right thing.


--------------------end text

I also sent a copy of section 222 of the telecommunications act.

[Hell Hath No Fury]

34. Thank you..

for the info! :hi:

[Coexist]

35. No problem - I was surprised no one had done it yet

so I jumped in.