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Lack of toggle switch created billing mess at Yokotas hospital

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unhappycamper Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Dec-05-08 06:45 AM
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Lack of toggle switch created billing mess at Yokotas hospital
By Bryce S. Dubee, Stars and Stripes
Pacific edition, Saturday, December 6, 2008

YOKOTA AIR BASE, Japan The problems with some medical bills not being sent out to civilian pay patients who used Yokotas hospital can be attributed to both technical and human error, base officials said this week.

In the steps between getting treatment and receiving a medical bill at Yokota, patient visits are recorded in the Coding Compliance Editor, a computer program designed to improve the accuracy of patient and billing information. But before a bill is released, a person must review it in the system to ensure accuracy.

As a sort of fail-safe, all Air Force medical treatment facilities are required to have a "toggle switch" within the CCE system set at 90 days to automatically process patient visits even if they have not been validated by a person, said Lt. Col. Kelly Klein, 374th Medical Support Squadron commander.

"Our toggle switch was never set during CCE implementation," he said.

That meant that any bills that were not reviewed and released simply sat in the system.

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