QWEST DSL is of good quality, but sign up for a promo upgrade plan for being a good customer and...

[Deja Q]

you'll want to kill yourself.

They took me out of my (then-existing) program and put me in the new one and putting in a $200 termination fee. This was reversed (their error).

Of course, now I'm in a 2 year contract where I'm supposed to get a big discount each month.

Well, 3rd month and THERE IS NO DISCOUNT REFLECTED IN THE BILL.

Every month I get to call back and tell the (fool) the same story. Each month it's someone new who says everything gets taken care of. Still isn't taken care of.

Incidentally, I also received in the mail - along with the bill showing nothing has been done - that they have an even faster plan that I can try for 3 months for free! Am I going to sign up? Uh, not likely right now -- if they couldn't get my billing right from day 1 and it's still not correct (now in its 4th month) I'm not as likely to fall for it again.

Ugh.

Just.

Ugh.

[mwooldri]

1. Ever tried billing THEM?

To date, I've not had any inaccuracies in my billing from anyone (unfortunately)... but when that day comes,

I'll send them a bill. An administrative fee for my time and effort in pointing out their error. $38 should do it.

Mark.