Have you ever called customer service for a utility company and NOT been told

[Orrex]

:rant:

"We are experiencing a higher-than-normal call volume. Please continue to hold."


I get this every goddamned time. I can call at 9:01 or at 4:59 or anywhere in between, and it's always the same.


Here's a tip, gas company: if you're that fucking busy, hire a few more people to pick up the phones!

[Orrex]

1. What? Nobody?

To hell with all of you, then!

:grr:

[Tom Kitten]

4. Please continue to hold

while we decide your popularity and lounge coolness factors before replying...

[ghostsofgiants]

2. My department at work has been like that nonstop for weeks.

Our call volume has gone up and our staffing has actually gone down. These companies are not the smartest companies ever.

[Indi Guy]

3. Sometimes, if you hit "0" (zero) on your keypad - you can get an operator n/t

[Kutjara]

5. But don't forget that your call is important to them.

Not important enough to actually answer, of course, but still important...in some indefinable way.

[Connonym]

6. and the converse of this

When you're actually in a shop standing at the register with your money out to buy something the phone ringing is always a greater priority than the customer standing in front of them. Weird,innit?