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"It leaks!" Well, there's a reason for that

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jmowreader Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jul-07-05 10:29 AM
Original message
"It leaks!" Well, there's a reason for that
On Tuesday my wife got a call from her department head: "A woman bought a $200 shed from us, put it up and it leaks. She says someone at the store told her to put a tarp over the shed to keep it from leaking. Then they told her to put fiberglass tape and cool-seal on the seam to get it to stop leaking. And now she wants us to tear down the shed, haul it completely away, refund her the money she spent for the shed, all the stuff she bought to fix the shed, and the floor, so she can buy a better shed." My wife called the customer and was told that she put the shed up, had all these parts left over, and we have to fix it quick because it's full of antiques that are getting ruined by the rain. So could you go out and look at the shed, and we'll let you take off early?"

Yesterday (she couldn't see us Tuesday), we went out there.

Let's see...the "all these parts left over" are the entire frame of the shed (it's leaking at the seams because they don't have any support), the drip edge for the back of the shed, the foam gasket tape you're supposed to put on the edges of the metal before you put the shed up, the nylon washers that go under the screws, and the ridge cap. The antiques? Well, if any old item is an antique then these are, but this was more like a collection of just ordinary stuff you couldn't get in the house--LOTS of plastic children's toys from the early 1970s in there. There's massive gaps in the layer of cool seal--actually Henry 555 reflective roof coating--which isn't a leak stopper at all but is intended to reflect heat away from a roof, and the tape has big gaps where she didn't work it down into the pattern of the metal.

Oh yeah...there's also an eight-inch-thick tree branch that fell off the pine tree standing next to it and is now sticking straight up through the roof.

You'll love this too...the directions she gave us were "turn right at the first road past Wal-Mart and go down half a mile." The real directions are "turn left at Wal-Mart, go down a mile, turn right, cross three state roads and drive up three miles more."
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hobbit709 Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jul-07-05 10:32 AM
Response to Original message
1. Another case of
"When everything else fails, then read the instructions FIRST"
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Gormy Cuss Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jul-07-05 10:46 AM
Response to Original message
2. Admit it. You make this stuff up.
Are you ever going to compile these customer stories?

Too precious: "all these parts left over"

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jmowreader Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jul-07-05 03:27 PM
Response to Reply #2
4. There's no WAY I could make this stuff up
I knew she had "parts left over" before I went out there...but I figured a couple of screws and maybe a little interior trim piece. Nothing prepares you for going out and finding out "parts left over" means half the shed.
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prole_for_peace Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Jul-07-05 11:04 AM
Response to Original message
3. do you have a blog of all this stuff?
if not then you should.

people are the main reason i have never worked in retail or customer service.
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