Just got a message from a friend about a warranty with Black & Decker...

[WillParkinson]

Can anyone confirm if this is true?

I have to tell you about my morning yesterday.....it was a true Monday!
In the morning it is all I can do to get out of bed and make it to the coffee pot to push the start button (I set it up the night before). Well yesterday I get to the pot and push the button and NOTHING! Then I realize the clock isn't lit and I thought the electricity was off. I looked around and realized right away the we had juice so I pressed the button a couple more times (I was half asleep remember). Then I moved the pot to another outlet, thinking maybe something had gone wrong with that outlet (this happened pften at our old house) but it still didn't work. In desperation I took the basket and filter out, placed it in a canning funnel, plpaced the funnel over the pot and poured boiling water over it to get a couple cups of coffee.
I remembered that the pot (Black and Decker Smart Brew) had a one year warranty and I have had it only 3 1/2 months. I got out the booklet it came with and called Black and Decker. After giving them the info, they informed me that it was out of warranty!!!!! I said hell no....I have only owned it 3 1/2 months. They said (get this!) "The warranty STARTS when the store takes receipt of the item, NOT when you purchase it! I told them that in my 53 years of being a consumer I have never heard anything like that! I was informed that this is the law and they have nothing they can do but uphold it! End of call. My Irish was boiling over to say the least. I sent an email to Black and Decker on their website and sent a complaint to BBB on the net also. So be careful if you decide to buy anything from Black and Decker other than tools!
By the way, I had called them when I got the pot because the box said it included a permanent coffee filter. Upon opening the box we found no filter so I called to see about it and was told that that model doesn't come with a filter even though there were 3 stickers on the box saying otherwise!

[mmm]

1. What kind of shit warranty is that?

thanks for the heads up

[ixion]

2. yeah, I wouldn't be suprised if that was true

My last car's warranty was the same way.

[WillParkinson]

4. I can't believe it...

I would never have expected something like that. How can that be legal?

[ixion]

6. The same way charging 30% interest on a credit card is 'legal'

Because the corporations have good lobbyists, and a team of lawyers write the warranty. :-(

[Dover]

3. Tell them you plan to start an email campaign to inform the public

of this policy. Tell them you hope the cost of the replacement is worth it to them by the time you're done. Make sure you are talking to someone that is at the upper end of customer service rather than one of their robotic rookies.

Warranty should begin with USE (ie purchase).

[WillParkinson]

5. That's what I told her...

I suggested she check the law in her state to see if it is true.

[Don_G]

7. Oh No....

Black & Decker also manufactures DeWalt power tools.

I wonder what's going to happen when they start pulling this shit on the people that depend on their tools to make a living?