Overseas call centers may not save much

[lovuian]

http://feeds.bignewsnetwork.com/?sid=8092cc6f2eca4cb9

Overseas outsourcing of customer service call centers by U.S. companies may not be as cost effective as first thought, writes the Web site CFO IT.

Increased competition for workers in call centers is driving up wages, as well as costs of training and managing facilities CFO IT reported.

Overseas call centers have said their average cost saving is about 30 percent to 60 percent, but some say the real numbers are more likely to be 10 percent to 30 percent.

Considering the growing number of customer complaints resulting from overseas call centers, some companies are reconsidering overseas call centers, the New York Times Reported Saturday

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Americans are being heard... someone foreign calls me I say sorry I'm not home...Wages are going up over there and wages came down here...So they are coming back home... Why... Americans are the only ones who BUY anything...:bounce:

[Jed Dilligan]

1. Just like business executives, always thinking...

they can get something for nothing. They'll ruin as many lives as it takes to get to that magic handful of beans, and then sit and cry when all they get for it is a bad case of gas.

[DainBramaged]

2. I have been very hard on overseas call center workers

I instantly ask for an American representative or supervisor, and as was the case with AOL, discontinued their service. I will not put up with companies or products who send American jobs overseas, especially jobs as menial as working in a call center.

I refuse to use self-service check-out if provided, and find myself not shopping at those places any longer (Home Depot). When I get a computer voice prompt I scream human/helper/person/representative/help as loud and continuous as possible until a human answers the phone. As is now the case with AT&T, whom I will also be dropping, because they use outsourced call centers too.

The jobs must come back here. These jobs have more dignity than working at Waly Mart could ever offer.

[Spinzonner]

3. I could easily use the self-checkouts myself

being a software developer they are no puzzle.

But they are so picky being designed to expect and avoid fraud they often are unresponsive, get dirty (no check-out clerk to keep it clean), and confuse some users so much that it takes them inordinately long to use it (including doing their own bagging). The companies might be saving wages but it sure doesnt make things easier and faster for the customer IMHO.

[FlaGranny]

6. I discovered that the stupid things

MAKE you put an item in the cart before you can scan the next item. I bought three gallons of paint, quite heavy for granny, you know, and the scanner wouldn't let me scan the same can three times. So I had to pick up each can, scan it, and put it down.

Two different times I left without buying items, because the lines to use the scanners were so long. Now I go to Lowe's instead of Home Depot, if I can get what I want there.

[ticapnews]

4. I'm so glad that they figured that out three years after my job went there

Bastards.

[msongs]

5. I wish EARTHLINK would get this message...help USA not INDIA nt