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Reply #108: And a competitor gets your business... [View All]

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ChromeFoundry Donating Member (1000+ posts) Send PM | Profile | Ignore Mon Sep-19-11 12:00 PM
Response to Reply #99
108. And a competitor gets your business...
This is precisely why it is a screw up move. They lost at providing a service to a current customer, to a competitor. If redbox proves to be a better option, and always has the movies that Netflix cannot stream, or your queue queue wait time is more than a few days - you will drop netflix/quikster and use redbox in favor.

Having everything in one place and having the ability to ad items to your queues from any of the interfaces just makes sense. Keeping your ratings of titles you have already seen and offering suggestions on the shared platform, just makes sense. It is all about ease of use and giving the maximum number of choices to your customers.

The only way this makes sense is if the USPS stops Saturday delivery, then it would be easier to dump the entire DVD by Mail side as a single asset.
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