Reply #113: Please tell me where I can buy a computer that is made in

[efhmc]

the US? My latest contact, in September, was about my new hp and my call went to India. I tried to understand the person I was talking to and struggled for 30 minutes to get my problem understood and resolved. The person I was speaking with was trying and I was polite and empathetic. They sent me a box to send the computer back to HP for work. Meanwhile, while waiting for my box, my problem was taken care of in the store after 5 minutes. This is an example of what you call bias and I call good customer service. It would have certainly been better for this customer to have gotten a service rep who could have taken care of the matter on the phone.