Reply #4: Had similar trouble with the trash service

[Sherman A1]

Got a bill with a $5.00 charge that was listed as overdue last year. So, I called and spoke to a very nice young lady, telling her that since I had paid the previous bill early, I didn't think I could be overdue. Response was that during the "paid billing period" they had increased their prices and therefore I owed them another $5.00. I asked to speak with a supervisor and she told me that they were all on the phones taking calls (as apparently this didn't sit too well with lots of folks). I canceled my service and wrote a letter of complaint to the state Attorney General as I felt it was bait and switch pricing. They did contact the company a couple of times, but did not elect to prosecute them after the company made what I thought to be a very wimpy reply.