Reply #19: I didn't "grow up in the restaurant trade", but I have eaten in almost

[A Simple Game]

every type of restaurant there is in the USA, and never, even in the lowliest dive did they substitute without permission.

Never! Nor should they, besides taste issues, there could be health and allergy issues. Substitutions are not always obvious. Mistakes are sometimes made and when pointed out are always corrected or compensated if necessary.

Treat me like the OP was treated and you wouldn't have had to refuse to serve me in the future, you wouldn't ever get the chance. Nor would your server get a 7% tip. One complaint was lodged with the manager, per post number 5, how many complaints do we get before it is OK in your mind to lower the tip? The waiter should have been ecstatic with 7%, he had received two complaints from the same table.

And no, those are not kitchen issues, I don't talk to the kitchen staff. They are service issues and you damn well learn it fast if you are living on tips!