911 Operator Calls Mother 'Stupid' After Pit Bull Attacks Boy

[johnnie]

"A Cincinnati 911 dispatcher faces discipline after a mother who made a frantic call for help said she was outraged by the dispatcher's response.
The mother called to report the family's pit bull had attacked her 18-month-old boy.

<snip>

"Here's what was said when Osborne called 911:

Dispatcher: "What kind of dog attacked him, Samantha?"

Dispatcher, repeating: "What kind of dog attacked him, Samantha?"

Samantha to her husband: "What kind of dog is JD?"

Husband: "He's a pit bull."

Samantha to operator: "He's a pit."

Dispatcher: "Stupid people."
Tom Rapp, the dispatchers' supervisor, called the remark "unacceptable" and said the dispatcher could be suspended.

Even though it's no excuse, Rapp said, emotions do get the best of his dispatchers sometimes.

"Any call you take involving a kid becomes 10 times more emotional. You find yourself wrapped up," he said.

When Osborne listened to a tape of the frantic call again, the entire nightmare was replayed: a little boy scarred for life and a mother trying to overcome the guilt.

"I never want someone else to hear those words from a 911 dispatcher, to feel the way I'm feeling. It's not right," Osborne said.

The little boy is out of the hospital after getting 17 stitches on his eyes and mouth.

The family dog was put down. "

more:
http://story.news.yahoo.com/news?tmpl=story&cid=387&e=1&u=/kcra/20050210/lo_wews/2578809


Maybe she should have put her hand over the transmitter? :shrug: