Reply #5: you gotta watch these guys

[florida08]

My mortgage is with WF. I began paying double payments about a year ago online. Low and behold they were subtracting interest for the next month instead of applying it to my principle. In shock I wrote them and told them that if they didn't fix it I was going to report them to the Fed. Explained in length how they're suppose to handle overpayments. Finally got an email back saying they were sorry..uh huh sure..and that the interest withdrawel would now be applied to the principle. They did. I have a visa that was from Wachovia but is now in their hands too. I watch for when payments are posted and give them ample time. They use slowness to claim a late payment. Don't let them.