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Response to ailsagirl (Reply #4)

Tue Jun 9, 2020, 11:08 AM

5. I got thru today at their alternate number.

For some reason they can't explain, a stop was put on my account. Has nothing to do with my eligibility. It looks like it has to do with the new PUEC benefits. The agent put me on hold and asked around the call center: no one knew what that stop on my account meant. They are bringing it to the higher ups. They'll call me back whenever. The best she could say is within two weeks. The agent also noticed two future days in August and October entered into my account - she never saw that before. She said their system deals with past dates and today, not the future. She was confused by this.

I have a feeling I am just the first canary in a warning about some bad programming, and that many others are also effected.

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Arrow 8 replies Author Time Post
stopbush Jun 2020 OP
RandySF Jun 2020 #1
Backseat Driver Jun 2020 #2
stopbush Jun 2020 #3
ailsagirl Jun 2020 #4
LineLineLineLineNew Reply I got thru today at their alternate number.
stopbush Jun 2020 #5
ailsagirl Jun 2020 #6
stopbush Jun 2020 #7
ailsagirl Jun 2020 #8
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