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one_voice

(20,043 posts)

17. LOL...that's what I thought...

Reply to HopeHoops (Reply #16)

Tue Jan 31, 2012, 04:59 PM

Jan 2012

an error message with a number or something would be helpful. I can usually google that and figure it out from there. One time my whole system crashed and I got it up and running again, without any help. I read the books, I went on another computer and looked stuff up...took my all night long but I did it. I was so proud of myself, then this..a printer won't print and I can't figure it out. LOL...ain't life grand.

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Question/help with computer (laptop)/printer... [View all] one_voice Jan 2012 OP

You might have to reinstall the driver for it REP Jan 2012 #1

Thanks... one_voice Jan 2012 #2

Unplug the power cable from the printer and do a full shutdown on the laptop. HopeHoops Jan 2012 #3

Thanks... one_voice Jan 2012 #4

NO NO! DO the power down and restart first - much easier and it might fix it. HopeHoops Jan 2012 #5

I did that earlier... one_voice Jan 2012 #6

Well, go for the driver then. HopeHoops Jan 2012 #8

I don't know if this matters... one_voice Jan 2012 #9

That pretty much rules out the printer as the problem. HopeHoops Jan 2012 #10

Thanks I will try that next.. one_voice Jan 2012 #12

Yeah, but remember the post about checking the "work offline" box. HopeHoops Jan 2012 #13

I responded to that post... one_voice Jan 2012 #15

"An unknown error occurred" - OH yeah, now THAT'S descriptive!!! HopeHoops Jan 2012 #16

LOL...that's what I thought... one_voice Jan 2012 #17

When you go to print, a printer icon should appear in the start menu. Old and In the Way Jan 2012 #7

Good point. My wife's laptop does that (reason unknown) but others don't. HopeHoops Jan 2012 #11

Not sure if I'm looking in the... one_voice Jan 2012 #14

Where it says 'offline'...is it in a drop down menu or someplace else? Old and In the Way Jan 2012 #18

I see that you are printing via wireless.... Old and In the Way Jan 2012 #19