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(22,074 posts)
Tue Mar 26, 2024, 12:26 AM Mar 26

We're back! But you may experience some temporary issues -- here's what you need to know right now [View all]

This discussion thread was locked by EarlG (a host of the Announcements group).

The update has been completed and we are pleased with how everything has gone so far. HOWEVER -- there is now going to be a brief period of time where pages may be slow to load, or you may experience errors. We are aware of this, and it is completely expected. We anticipate that these issues will quickly clear up as more people come back to the site.

The two errors that you may run into temporarily are these:

1) 504 Gateway Timeout. This means that our server received your request to visit a page, but could not respond quickly enough. This could happen anywhere on the site, including while posting -- temporarily, we recommend copying the text of your post to another location before hitting the Post or Preview button, just in case.

We expect this error to be temporary and fairly non-intrusive. If you run into this error, you should only experience it once on that page -- if you see it, wait a minute or two, and then try reloading the page. Note that if this happens when you are trying to post, you should probably go back to the forum you were in and start the posting process again, to avoid potentially double-posting.

If you see this error, it should clear up within no more than 10-15 minutes, and you should not see it again on that page. On subsequent visits to the page, you should see it load normally. You do NOT need to report this error, unless you are still unable to access the page you're trying to reach after more than 15 minutes.

2) Database query error. A database query error will appear on a blank page, and will look something like this:

Query failed: INSERT INTO jury_log VALUES (NULL, '101563', '1002', '18809580', '10', '1', '4', '184242', '', NOW() )

Note that this error may occur immediately after a 504 Gateway Timeout, in which case you should just wait a minute or two and then try again. But if you see an error like this appear immediately, without delay, then please copy the error message and report it in the DU Community Help forum.

We expect to see this error cropping up more frequently than the 504 error. If you experience 504 errors, they should clear up quickly on their own. But query errors require a manual fix, so we might be hunting them down for a little while.

We're not going to rule out that further work will be needed, depending on what happens next. But as of now, we expect that as more people come back to the site, these errors will diminish and disappear. We hope to be back to normal very soon.

If any of this changes, I will let you know. In the meantime, welcome back!

45 replies = new reply since forum marked as read
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Thanks for your hard work orangecrush Mar 26 #1
This message was self-deleted by its author HoraceGoesSkiing Mar 26 #6
This message was self-deleted by its author orangecrush Mar 26 #1
Thank you for your skill and your efforts. LastDemocratInSC Mar 26 #3
Yayyyy. Was beginning to worry! niyad Mar 26 #4
Awesome blogslug Mar 26 #5
Yeah! 👏👏👏👏👏 irisblue Mar 26 #7
Thank you! But what do I do with these new appendages sticking out of my laptop? Hermit-The-Prog Mar 26 #8
if it gets up and walks and swears , runnnnnnnn!!!!!!!!! AllaN01Bear Mar 26 #11
It keeps stealing my pretzels. Hermit-The-Prog Mar 26 #20
lol. AllaN01Bear Mar 26 #36
Thanks for the info. Mr.Bill Mar 26 #9
Wonderful, thank you! TeamProg Mar 26 #10
Thank you! LoveTheDU Mar 26 #12
FWIW dweller Mar 26 #13
TY EarlG & Elad For All you do to Cha Mar 26 #14
I tried two times to BigmanPigman Mar 26 #15
me too, different forums, same problem Attilatheblond Mar 26 #16
It just happened again on a different reply to a post. BigmanPigman Mar 26 #21
Do I ever agree with that. True Blue American Mar 26 #31
Same thing happened to me last night. Mr.Bill Mar 26 #43
Fwiw, I got one of those database queryerrors the first time I tried to post a commen. ShazzieB Mar 26 #17
Thank you! Glad you're back! highplainsdem Mar 26 #18
Hurray! glad to be back Raine Mar 26 #19
Whew. So happy it's back! byronius Mar 26 #22
Test Lithos Mar 26 #23
Thank you for your hard work LetMyPeopleVote Mar 26 #24
Thanks! Hope22 Mar 26 #25
Kick for visibility. William769 Mar 26 #26
So glad you're both back and DU as well! CaliforniaPeggy Mar 26 #27
Thank you for all you do. democrank Mar 26 #28
Thanks, the work you do here is important in so many ways. 🌊 !!! Think. Again. Mar 26 #29
My only complaint is that down time coincided with Rachel time. ariadne0614 Mar 26 #30
The background color is off.. seems to be light yellow? FloridaBlues Mar 26 #32
Thank you! Marthe48 Mar 26 #33
Thanks, EarlG! Scrivener7 Mar 26 #34
Thank you! PatSeg Mar 26 #35
Thanks very much for all the behind-the-scenes heavy lifting Golden Raisin Mar 26 #37
Nice to have it back for my Morning Surf! Thank you! TeamProg Mar 26 #38
Thank you! N/T Upthevibe Mar 26 #39
Thanks for all you do dlk Mar 26 #40
Site will not permit me to self delete a post MichMan Mar 26 #41
Thanks for bdamomma Mar 26 #42
Thsnks for all you do Alice Kramden Mar 26 #44
No issues so far SouthernDem4ever Mar 26 #45
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