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Amimnoch

(4,558 posts)
112. This would not happen to me. I will not sit on my status.
Tue Apr 11, 2017, 04:15 PM
Apr 2017

I have been a frequent flier with United Airlines legacy company Continental Airlines since 1997.

In 1997-1998, I was a silver level with the (at the time frequent flier program Skyteam)
In 1999-2001 I was gold level elite with Continental Skyteam
in 2002-2009 I was Platnium level elite with Continental Skyteam
In 2009, Continental left the Skyteam partnership and joined Star Alliance.
In 2010 to 2012 I was a Platnium flier with Continental Star Alliance (highest mileage membership)
From 2013 when Continental was absorbed by United until this year, I've been a Premier 1K member (highest annual frequent flier level).j

I currently have 1,272,743 mileage balance, and am already renewed to gold level with 62K qualifying miles.

I am not the customer that United would ever eject from one of their flights. I have never before witnessed treatment of another passenger in such a manner in all my years of flying with them.

I notified United yesterday that my last flight on March 27th to Rio returning to Houston on March 29th will be the last flight I book with them through my company travel portal. Not only was the treatment of one of their customers completely unacceptable, their follow up comments regarding that treatment is beyond contemptible.

My Chase Presidential Plus rewards program card will be cancelled at the end of may.
I will burn up my award miles using their flights for free (not giving away my earned free flights)
I will then never fly with them again.

In my feedback, I advised them nothing short of compensating the gentleman that they slighted so horrendously in such a way that he publicly accepts their apology, and them changing their terms of service to clearly state that they will not forcibly remove a passenger from one of their flights again, and increase the passenger rights of their own accord will get me to even think about returning to their company as a customer.

It's like dragging you out of your hotel room greymattermom Apr 2017 #1
Exactly. athena Apr 2017 #4
I had this almost happen to me. I booked a hotel room for two weeks. I had been there about RKP5637 Apr 2017 #15
Post removed Post removed Apr 2017 #21
"corporate tone" ? annabanana Apr 2017 #23
Makin friends, eh? Iggo Apr 2017 #43
What a horrible experience! athena Apr 2017 #22
In my job as nursing supervisor, I learned a tone of voice that was pretty effective. TNNurse Apr 2017 #37
I have been told that my "tone" and a certain expression I use, can scare the biggest bullies niyad Apr 2017 #55
i never got bullied, or maybe i just stared at them when i was a kid. i had pansypoo53219 Apr 2017 #105
I am glad that you were never bullied. niyad Apr 2017 #188
Oh, well - at least they didn't evict while you were out during the day csziggy Apr 2017 #86
Wow, that is some story. One never knows what they're getting into. All it takes is the RKP5637 Apr 2017 #144
I'm sorry this happened to you, but you made me laugh! LisaM Apr 2017 #128
They'll claim you deserved it because you didn't read the fine print on your receipt kcr Apr 2017 #186
Small distinction... Moostache Apr 2017 #9
a most excellent point and comparison. niyad Apr 2017 #13
See #15. n/t RKP5637 Apr 2017 #18
I just read that--how utterly horrifying. the very least they should have comped your room. niyad Apr 2017 #27
Not just so someone else can have your bed - leftieNanner Apr 2017 #26
Thanks, another down-vote for United and MBAs that don't know customer relations erronis Apr 2017 #61
I don't hold out much hope leftieNanner Apr 2017 #189
Congrats to your daughter and to you! Let's hope her bright mind can lead us out of the dystopia erronis Apr 2017 #190
Thanks! leftieNanner Apr 2017 #191
I think it will get to the point that they won't even offer vouchers TNLib Apr 2017 #80
yes but if a business is too stupid to plan how to use its employee force u should suffer nt msongs Apr 2017 #2
THIS. If United can't figure out how to get its flights staffed efficiently, Volaris Apr 2017 #79
Somone had an interesting commentary on MSNBC earlier question everything Apr 2017 #3
I used to fly for work, multiple times per month, mostly Delta. Staph Apr 2017 #81
The gate crew or the travelling crew screwed up. They showed up late Ilsa Apr 2017 #106
my take burnbaby Apr 2017 #5
Turns out they were not sworn officers of the law, but hired thugs. I mean "security." nt Hekate Apr 2017 #8
No, I just looked it up and they are sworn officers Lee-Lee Apr 2017 #30
If they were any good at their job, they could have removed the man without splitting his lip. hamsterjill Apr 2017 #33
Maybe so Lee-Lee Apr 2017 #39
You are correct. hamsterjill Apr 2017 #41
I'm judging from my limited bit of seeing him Lee-Lee Apr 2017 #49
just stop ProfessorPlum Apr 2017 #57
You are right in almost all of that Lee-Lee Apr 2017 #65
Eff that. By the time TSA was halfway thru with me I was sobbing and I. Don't. Cry. In. Public. Hekate Apr 2017 #111
Hekate, I'm sorry you had to endure that ordeal. suffragette Apr 2017 #139
Thank you for your kindness Hekate Apr 2017 #173
The acceptance of this degradation and even brutality is disgusting. suffragette Apr 2017 #174
I am really glad to see this video. duncang Apr 2017 #175
I don't know if this new video is posted elsewhere. Maybe I should post it in a new thread. suffragette Apr 2017 #176
Fucking corporate apologists NewRedDawn Apr 2017 #90
I know, right? ProfessorPlum Apr 2017 #94
Yep. A-Schwarzenegger Apr 2017 #108
Yeah, those bloodstains are hard to get out Hekate Apr 2017 #179
Thin blue line. JTFrog Apr 2017 #91
Guide her out the door with a hand on the shoulder? .99center Apr 2017 #134
He is being destroyed in the UK media HoneyBadger Apr 2017 #85
I wouldn't want him as a doctor after seeing how he behaved.... EX500rider Apr 2017 #97
A tantrum? You have no idea what happened before the cameras started recording. Hekate Apr 2017 #133
When adults have a problem with the airlines, they try and straighten it out, not flail and scream. EX500rider Apr 2017 #136
Riiiiiight Hekate Apr 2017 #142
You don't even know what type of condition his patients were in. .99center Apr 2017 #137
This video gives a good explanation of what happened. PotatoChip Apr 2017 #88
Connecting flight to where? spiderpig Apr 2017 #114
They didn't say. (nt) PotatoChip Apr 2017 #115
I used to have a job that required a LOT of flying. Stonepounder Apr 2017 #116
Every article I've read described his reason. spooky3 Apr 2017 #159
I was remarking that I'd not seen a statement from the passenger himself. hamsterjill Apr 2017 #164
It was from the passenger himself. You're not getting it. spooky3 Apr 2017 #166
Since you're so much more savvy than me - hamsterjill Apr 2017 #170
Cops learn how to use holds and compliance techniques OrwellwasRight Apr 2017 #60
I agree in part Lee-Lee Apr 2017 #64
To build on your point, OrwellwasRight Apr 2017 #66
Possibly Lee-Lee Apr 2017 #75
welcome to du. the question of the "duly sworn officer" brings up the question: if there niyad Apr 2017 #10
Pretty much, yes. christx30 Apr 2017 #103
Pretty much this. Cops were put in a no-win situation Lee-Lee Apr 2017 #20
agree burnbaby Apr 2017 #24
I can't believe you're justifying physical assault. athena Apr 2017 #28
Failure to follow lawful orders Lee-Lee Apr 2017 #32
Lawful "orders" Horse with no Name Apr 2017 #67
Precisely malaise Apr 2017 #74
Might want to read all the small print on your ticket. EX500rider Apr 2017 #100
This message was self-deleted by its author Orrex Apr 2017 #104
implicitly agreed not explicitly. OrwellwasRight Apr 2017 #153
This message was self-deleted by its author Orrex Apr 2017 #156
I said it was a contract of adhesion. OrwellwasRight Apr 2017 #168
It is explicit, actually whopis01 Apr 2017 #165
No, when one side puts fine print on a contract OrwellwasRight Apr 2017 #167
You are confusing terms whopis01 Apr 2017 #171
I am not the one that is confused. OrwellwasRight Apr 2017 #178
Not quite true FBaggins Apr 2017 #180
As explicit as what needs to be? OrwellwasRight Apr 2017 #183
I'll rephrase FBaggins Apr 2017 #184
It may have been legal, but it was wrong. Flaleftist Apr 2017 #78
I'm sorry d_r Apr 2017 #117
A lot probably happened we didn't see in that video Lee-Lee Apr 2017 #119
This message was self-deleted by its author Orrex Apr 2017 #51
The passenger should be reasoned with, and if he won't leave, he should be left alone. athena Apr 2017 #59
Well argued. OrwellwasRight Apr 2017 #62
Excellent point. athena Apr 2017 #72
exactly! OrwellwasRight Apr 2017 #154
This message was self-deleted by its author Orrex Apr 2017 #89
wow way to make assumptions OrwellwasRight Apr 2017 #150
This message was self-deleted by its author Orrex Apr 2017 #155
Not odd at all. Just following your lead. OrwellwasRight Apr 2017 #169
This message was self-deleted by its author Orrex Apr 2017 #172
Hahahahahaha OrwellwasRight Apr 2017 #177
Post removed Post removed Apr 2017 #181
Seriosuly? OrwellwasRight Apr 2017 #182
This message was self-deleted by its author Orrex Apr 2017 #76
This thread should answer your question. athena Apr 2017 #84
This message was self-deleted by its author Orrex Apr 2017 #96
And why would an airline pick a senior citizen rather than a younger person womanofthehills Apr 2017 #140
This message was self-deleted by its author Orrex Apr 2017 #147
Cops defend cops. JTFrog Apr 2017 #92
"Cops are supposed to be trained to be able to reason with people without using physical force." The Big Ragu Apr 2017 #148
Except United didn't have the legal right to ask anyone to leave the plane. pnwmom Apr 2017 #126
And the place to adjudicate it was in civil court later Lee-Lee Apr 2017 #130
That gave them the right to beat him to a bloody pulp? kcr Apr 2017 #187
Are you an attorney? spooky3 Apr 2017 #160
Welcome to DU, burnbaby! calimary Apr 2017 #71
I love jet blue burnbaby Apr 2017 #95
Except courts have figured this out. bench scientist Apr 2017 #162
K&R sheshe2 Apr 2017 #6
Just be prepared... Docreed2003 Apr 2017 #7
I know. I was appalled by that post. niyad Apr 2017 #11
Me too Docreed2003 Apr 2017 #17
All I know is that we will never fly United again malaise Apr 2017 #12
same here. have already told them so, and they used to be my airline of choice. niyad Apr 2017 #14
Us too. This is just outrageous! Besides, who would want to fly an airline AgadorSparticus Apr 2017 #146
The fine print on that ticket allows them to do this. ehrnst Apr 2017 #16
The inevitable lawsuit will make them pay for it too... JHB Apr 2017 #70
the contract you agree to when you buy the ticket is that you will give up your seat Ohioblue22 Apr 2017 #19
yup..in the nearly illegible tiny print in the 25th paragraph, courtesy of the annabanana Apr 2017 #25
the print you need a lawyer to decipher Ohioblue22 Apr 2017 #31
We need some new regulations to change that. athena Apr 2017 #69
The regulations require them to give the bumped passenger a WRITTEN statements of his rights. pnwmom Apr 2017 #73
I didn't watch the video Ohioblue22 Apr 2017 #118
There is fine print, though. Ilsa Apr 2017 #99
yea I was hearing that on thom Hartmann . they can deny your boarding Ohioblue22 Apr 2017 #120
That's "Rule 25," and only applies BEFORE boarding... regnaD kciN Apr 2017 #122
yes I am finding this out . apparently once you've been seated there is only Ohioblue22 Apr 2017 #123
I read somewhere else that only applies BEFORE you are on the plane... WoonTars Apr 2017 #125
No, it does NOT say that on the United Airlines ticket. pnwmom Apr 2017 #127
yes I have been Informed I heard on thom Hartmann Ohioblue22 Apr 2017 #129
This should be the reaction of all of us hoovjim78 Apr 2017 #29
Welcome to DU, hoovjim781 calimary Apr 2017 #83
United lost a billion dollars overnight Fast Walker 52 Apr 2017 #34
too bad that was all they lost niyad Apr 2017 #36
Good, let them lose even more hatrack Apr 2017 #53
I'm not sure I can guarantee that, but I will definitely avoid them if possible Fast Walker 52 Apr 2017 #68
Just hit them the only place it really hurts: colorado_ufo Apr 2017 #35
refusing to "fly the not-so-friendly skies" ever again. niyad Apr 2017 #38
Has there been any statement from the passenger? hamsterjill Apr 2017 #40
see this post on DR. David Dao niyad Apr 2017 #44
Thank you! hamsterjill Apr 2017 #52
yes, he is a doctor. but, as others have pointed out, doctor or unemployed, NOBODY deserves niyad Apr 2017 #54
+1 ProfessorPlum Apr 2017 #107
Why did they randomly select who was to be booted. Shouldn't it have been the last tickets sold? Snotcicles Apr 2017 #42
and remember, these were passengers already boarded and seated. niyad Apr 2017 #46
And any over booking occurs after capacity is met. nt Snotcicles Apr 2017 #48
And AFTER everyone was boarded and seated they found out they had crewmembers to transport? rocktivity Apr 2017 #87
I thought this post was from Neil Gorsich maxrandb Apr 2017 #45
ohhh, I do LOVE the way you think!! niyad Apr 2017 #47
Being that McConnell has rendered tradition null and void lets do it. And all in the first 100 days. Snotcicles Apr 2017 #50
I agree but it will NEVER happen. OrwellwasRight Apr 2017 #63
Does this United case set a precedent IronLionZion Apr 2017 #110
It looks like they CANNOT remove you once you are seated unless Ilsa Apr 2017 #56
oh, I hope that Dr. Dao end ups owning UA. niyad Apr 2017 #58
"Welcome to United Airlines annual shareholder's meeting... Raster Apr 2017 #102
From what I've found so far... WePurrsevere Apr 2017 #77
DING DING DING! Thom Hartmann and Ilsa, you're our grand prize winners! rocktivity Apr 2017 #93
Or if you are ill. They can remove you if you're sick. I forgot that one. NT Ilsa Apr 2017 #101
Yes -- and there's this: pnwmom Apr 2017 #121
Yeah, and the manipulation of passengers decribed here: Ilsa Apr 2017 #124
I hope that he sue Untied for all the millions that they pay their CEO and then some question everything Apr 2017 #131
I totally agree. What slays me are all the corporate sympathizers on here. AgadorSparticus Apr 2017 #82
"slays me" is putting it mildly... sheeple worshiping at the altar of the wolves... Raster Apr 2017 #98
That's a rather delicious way to put it, Raster! calimary Apr 2017 #132
Thank you, calimary... very much appreciated! Raster Apr 2017 #143
Yes!!! They ALL need to go! AgadorSparticus Apr 2017 #141
VOTE. EVERY. REPUBLICAN. OUT. OF. OFFICE! Raster Apr 2017 #145
Me too. I think DU is infested with bots and sock puppets as they post EXTREMELY un-DU anneboleyn Apr 2017 #149
it's sad but has been around here for at least 8 years OrwellwasRight Apr 2017 #151
We'll have to start calling the cops the corps world wide wally Apr 2017 #109
This would not happen to me. I will not sit on my status. Amimnoch Apr 2017 #112
Good for you! athena Apr 2017 #113
That's puttin your money where your mouth is. nt Snotcicles Apr 2017 #138
Christ on a trailer hitch. What a bunch of fascist apologists we have collected here. Hekate Apr 2017 #135
United has been bad for long time marlakay Apr 2017 #152
I'm so glad I don't have to fly, because I'm already where I want to be. n/t Binkie The Clown Apr 2017 #157
Flying is bad for the environment, too. athena Apr 2017 #158
Rail is fun, which is why Dumb Turnip is cutting over 200 cities from passenger service. n/t Binkie The Clown Apr 2017 #161
Kick and Rec Warren DeMontague Apr 2017 #163
. . . . niyad Apr 2017 #185
Latest Discussions»General Discussion»I refuse to "voluntarily"...»Reply #112