General Discussion
In reply to the discussion: I refuse to "voluntarily" give up a seat I have paid for, and am, in fact, occupying, and some [View all]Amimnoch
(4,558 posts)I have been a frequent flier with United Airlines legacy company Continental Airlines since 1997.
In 1997-1998, I was a silver level with the (at the time frequent flier program Skyteam)
In 1999-2001 I was gold level elite with Continental Skyteam
in 2002-2009 I was Platnium level elite with Continental Skyteam
In 2009, Continental left the Skyteam partnership and joined Star Alliance.
In 2010 to 2012 I was a Platnium flier with Continental Star Alliance (highest mileage membership)
From 2013 when Continental was absorbed by United until this year, I've been a Premier 1K member (highest annual frequent flier level).j
I currently have 1,272,743 mileage balance, and am already renewed to gold level with 62K qualifying miles.
I am not the customer that United would ever eject from one of their flights. I have never before witnessed treatment of another passenger in such a manner in all my years of flying with them.
I notified United yesterday that my last flight on March 27th to Rio returning to Houston on March 29th will be the last flight I book with them through my company travel portal. Not only was the treatment of one of their customers completely unacceptable, their follow up comments regarding that treatment is beyond contemptible.
My Chase Presidential Plus rewards program card will be cancelled at the end of may.
I will burn up my award miles using their flights for free (not giving away my earned free flights)
I will then never fly with them again.
In my feedback, I advised them nothing short of compensating the gentleman that they slighted so horrendously in such a way that he publicly accepts their apology, and them changing their terms of service to clearly state that they will not forcibly remove a passenger from one of their flights again, and increase the passenger rights of their own accord will get me to even think about returning to their company as a customer.