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Response to raccoon (Original post)

Thu Jul 11, 2019, 05:18 PM

48. We had been using Publix for 30+ years

and were very happy with them. Then my insurance changed and they made it VERY difficult to use anything other than CVS. In fact they tried to make it sound like we HAD to use CVS and that's what we thought at first. So we dutifully changed to CVS and there seemed to be a problem every time we got our stuff filled. Out of stock, come back tomorrow, charging the wrong thing for pills that should only be a few bucks, forcing us to get 90-day supplies when we had been happy doing it monthly at Publix for 30+ years. Just all kinds of aggravating things that may not have mattered had I not already been irritated by being "forced" to change.

But the (eco-friendly paper) straw that broke the camel's back was when my wife got prescribed vitamin B12 injections. Her dr gave her a specific needle to get and she was to do it herself. She was very nervous about this but was willing to do it. She got to CVS and the first problem was they said they didn't carry the size needle she was supposed to get but she could use this shorter one and it was just the same. My wife didn't like it but figured she had no choice. Then she asked the pharmacist (he was the manager of the pharmacy dept) if he could show her how to do the shots and he just said "Look on youtube - they'll tell you".

Well that pissed her off but she took the stuff and went. She decided the next day to go with me to my dr appt and ask them to show her how to do the shots. Our Doc was happy to show her but the very first thing she said after my wife pulled out the short needles was "WTF are those? That's not what I prescribed." and my wife told her the pharmacist said it was OK to use them. THAT pissed the Doctor off to no end. She said no those were not the same and they wouldn't even work as you needed to go deeper for the medicine to have any effect.

Now we're all pretty fucking pissed off but the doc had a correct needle and showed my wife how to do the shot (it was easy and fairly painless) and we packed up the dumb crap needles and went back to CVS.

My wife told the pharmacist she wanted a refund. and they told her they only give store credit. She told them that wouldn't work she wanted a refund, here's the receipt. They argued for a while and then my wife called for the store manager. She gave in and gave the refund and my wife told her she also didn't like that the pharmacist told her to look on youtube for instructions on how to giver herself a shot. The Pharmacist heard her tell the manager that and piped up with "No I didn't! I would never tell anyone to look on youtube"...My wife was REALLY pissed by that because he was lying to his boss and calling my wife a liar to boot. She said "Oh yes you sure did and I'll stand here and wait for the manager to get the security tape from yesterday to prove it".

So long story less long but not yet quite short, she got her refund and I called my insurance company and told them there was no way in hell we were going back to any CVS and they said "Oh ok, you could always choose another place - you just have to "opt out" of using CVS" Yeah assholes - you sure never told us that before or we wouldn't have even tried CVS.

So we're mad at CVS and I was mad at my insurance company but we got new insurance at work again so we're back with Publix where we belong and where they remembered my name even after being gone for about 6 months.

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raccoon Jul 11 OP
MineralMan Jul 11 #1
Blue_true Jul 11 #55
sinkingfeeling Jul 11 #2
dflprincess Jul 11 #71
Name removed Jul 11 #3
leftieNanner Jul 11 #4
raccoon Jul 11 #14
snort Jul 11 #25
Indykatie Jul 11 #41
LiberalFighter Jul 11 #43
nykym Jul 11 #5
TheCowsCameHome Jul 11 #6
lunasun Jul 11 #52
Yeehah Jul 11 #66
Wellstone ruled Jul 11 #7
Name removed Jul 11 #11
Wellstone ruled Jul 11 #15
Takket Jul 11 #8
Midnightwalk Jul 11 #9
raccoon Jul 12 #72
asiliveandbreathe Jul 11 #10
Laurian Jul 11 #12
budkin Jul 11 #13
mwooldri Jul 11 #16
fleur-de-lisa Jul 11 #17
redstatebluegirl Jul 11 #18
matt819 Jul 11 #19
Sgent Jul 11 #20
Arazi Jul 11 #21
hedda_foil Jul 11 #22
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Turin_C3PO Jul 11 #24
tavernier Jul 11 #38
Blue_true Jul 11 #58
edbermac Jul 11 #26
dameatball Jul 11 #27
NCjack Jul 11 #36
tishaLA Jul 11 #28
CountAllVotes Jul 11 #29
quickesst Jul 11 #30
underpants Jul 11 #31
Raven123 Jul 11 #32
Freddie Jul 11 #33
MontanaMama Jul 11 #34
stopbush Jul 11 #35
customerserviceguy Jul 11 #37
Maru Kitteh Jul 11 #39
Everyman Jackal Jul 11 #40
milestogo Jul 11 #42
Jersey Devil Jul 11 #44
LiberalFighter Jul 11 #45
Submariner Jul 11 #46
TheCowsCameHome Jul 11 #47
LineReply We had been using Publix for 30+ years
OriginalGeek Jul 11 #48
Texasgal Jul 11 #49
Fla Dem Jul 11 #50
Kurt V. Jul 11 #51
lunasun Jul 11 #53
csziggy Jul 11 #54
cbdo2007 Jul 11 #56
scarytomcat Jul 11 #57
doc03 Jul 11 #59
tymorial Jul 11 #60
MarcA Jul 11 #61
MaryMagdaline Jul 11 #62
Horse with no Name Jul 11 #63
MaryMagdaline Jul 11 #64
MichMan Jul 11 #65
Iggo Jul 11 #67
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tblue37 Jul 11 #70
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