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Thu Jul 11, 2019, 02:48 PM

Any of y'all use CVS pharmacy? I'm going to switch. [View all]

I was using Kmart Pharmacy, until my local Kmart closed and they moved all their patients over to CVS.

Yesterday I saw the doctor and she prescribed two meds for me both of which I have had before.

I went to CVS this morning because I Thought that would give them time to get the prescriptions filled.

I got there and they werenít filled. The clerk told me they were two days behind. The clerk spoke to the pharmacist and said something about the pharmacist would have to verify it.

The clerk also asked about my insurance information.
Iíve been using that pharmacy for about a year and none of my information has changed. I gave her my cards to scan but I did say that I didnít understand why they didnít already have that information because I had been using them for a while. At this point I asked to speak to the store manager who they said wasnít there but I did have the opportunity to speak to the pharmacy manager.

She was nice and I told her what had occurred. I kept emphasizing that it wasnít the staffís fault but it was corporateís fault because they apparently were understaffed. (And I had asked the clerk earlier if they were shortstaffed because of vacations but she said not. She said that CVS wouldnít give them more hours.). Also I told her I didnít get why they didnít have my insurance information and a clerk had to re-enter it.

I left after that and when I checked my email I had an email from CVS asking for an evaluation. When the survey asked how likely I was a to recommend CVS to my friends, I checked zero.

Twice when I was commenting on a question, I emphasized that the staff were nice and polite and it wasnít their fault but corporate needed to hire some more people.

Interestingly, I went to lunch with some friends today and one of them has a daughter who is a pharmacist. She said CVS had fired the pharmacists who were making good salaries and hired younger ones lower cost.

Searching on the Internet, many people are saying that CVS pharmacies are often short staffed.

Thereís a Walgreen, a Publix, and a Bilo not far from me. Iím gonna change to one of those pharmacies.

Your experiences?

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Reply Any of y'all use CVS pharmacy? I'm going to switch. [View all]
raccoon Jul 11 OP
MineralMan Jul 11 #1
Blue_true Jul 11 #55
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dflprincess Jul 11 #71
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raccoon Jul 11 #14
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TheCowsCameHome Jul 11 #6
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raccoon Jul 12 #72
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