General Discussion
In reply to the discussion: I'm sick of working retail. [View all]FakeNoose
(32,634 posts)I'm retired now but over the years I've worked at several different part-time or seasonal retail jobs in big-box stores, fast food, and other establishments. You're correct that customer service is almost gone now, and completely unappreciated by the store management. Managers and executives have no clue how important the store employees are to customers, and their knowledge and feedback is invaluable. But nobody listens, meanwhile the execs get their bonuses and everybody else can pound salt.
The only thing that works is when customers contact the CEO to complain. They have to either call the top guy (usually it's a man) or email him and let him know what the complaint is about. Customers usually don't get through to the CEO directly - there are several toadies that take those calls. But those toadies report to the big boss and they will tell him what the complaints are about. When I worked in retail I used to tell customers who had a complaint, they should call Mr. "X" at headquarters. Many times I even wrote it down for them, along with number and email address. Most customers at a big-box retail store understand that part-time seasonal employees have no contact with the top management. But a call to the correct person will usually get action and resolution.