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Did one or two officers call for backup because he resisted arrest?

When exactly did this start?

CNN just played the 9-1-1 call that reported this man's "supposedly" suspicious behavior. It seems that he was walking outdoors, going back and forth in front of the store at least five or six times, supposedly looking in, and, yes, with his hands in his pockets. (Yeah, it was cold!)

The store is in a black neighborhood, employs mostly blacks, and due to past robberies, employees were nervous about this man, so someone made a 9-1-1 call, which I heard in its entirety on CNN.

How should the police respond to this call? The man was obviously guilty of doing NOTHING WRONG.