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calimary

Profile Information

Gender: Female
Home country: USA
Current location: Oregon
Member since: 2001
Number of posts: 62,871

About Me

Female. Retired. Wife-Mom-Grandma. Approx. 30 years in broadcasting, at least 20 of those in news biz. Taurus. Loves chocolate - preferably without nuts or cocoanut. Animal lover. Rock-hound from pre-school age. Proud Democrat for life. Ardent environmentalist and pro-choicer. Hoping to use my skills set for the greater good. Still married to the same guy for 40+ years. Probably because he's a proud Democrat, too. Penmanship absolutely stinks, so I'm glad I'm a fast typist! I will always love Hillary and she will always be my President.

Journal Archives

Welcome to DU, S.E. TN Liberal!

Yep. This is an urgent problem and I'm glad to see they're stepping up and taking the bull by the horns, as it were. This is a nationwide statement, not only recognizing there's a problem but doing something about it. And as anyone in any kind of recovery will attest: First you have to admit you have a problem. Sadly, denial is the biggest toxin that's been embraced, and thoroughly ingested, by far too many. From this White House on down the political food chain and beyond.

That's what the Tylenol people did after that product-tampering scare in 1982.

Jumped right out in front and took charge of the mess in a serious and admirable way. They're still regarded industry-wide as having provided a "good guys' guide" for how to handle a scandal/controversy/public relations disaster properly and responsibly. Their CEO stepped up into the public spotlight almost literally immediately, took full responsibility with NO bullshit, excuses, or weasel wordings. He led a full-court-press effort - in the glare of the public spotlight - to repair, rehabilitate, and reform the company's image and practices. They implemented the child-proof cap, for example, and other first-in-the-industry consumer protections. BIGTIME points for them. That's REAL leadership. They deservedly became THE model for how and what to do to handle a company crisis and avoid a public relations nightmare (as well as some very bad karma!).

http://time.com/3423136/tylenol-deaths-1982/

One victim, 27-year-old Adam Janus, took Tylenol for minor chest pain and died within hours. His younger brother and sister-in-law were killed after taking pills from the same bottle while grieving the sudden, shocking loss at Janus’ house.

TIME’s Susan Tifft wrote of the tragedy’s victims on Oct. 11, 1982:

Twelve-year-old Mary Kellerman of Elk Grove Village took Extra-Strength Tylenol to ward off a cold that had been dogging her. Mary Reiner, 27… had recently given birth to her fourth child. Paula Prince, 35, a United Airlines stewardess, was found dead in her Chicago apartment, an open bottle of Extra-Strength Tylenol near by in the bathroom. Says Dr. Kim [the chief of critical care at Northwest Community Hospital]: “The victims never had a chance. Death was certain within minutes.”
Without a suspect to revile, public outrage could have fallen squarely on Tylenol — the nation’s leading painkiller, with a market share greater than the next four top painkillers combined — and its parent corporation, Johnson & Johnson. Instead, by quickly recalling all of its products from store shelves, a move that cost Johnson & Johnson millions of dollars, the company emerged as another victim of the crime and one that put customer safety above profit. It even issued national warnings urging the public not to take Tylenol and established a hotline for worried customers to call.


Tylenol relatively quickly reestablished its brand, recovering the entire market share it lost during the cyanide scare. Though things could have gone very differently, the episode’s most lasting legacy has been in the annals of public relations, not poison control: the case has since become a model for effective corporate crisis management.

Starting to wonder if maybe I shouldn't refer to them as Pox Noise so frequently anymore,

when "Fake News" sounds much more accurate. Or maybe "Fakes News." Either one works.

One can certainly hope!

Hey, if that-guy-whose-name-rhymes-with-Vanity is history, I'll take that as a BIG win. I try never to say his name. That's what hurts him (and that ego of his) the most.

I remember when he was getting started and billed himself as "the most talked-about talk show host in college radio." Well, gotta tell ya - I was in college radio too. All through college. Continued for some time after I graduated, and maintained my roots there. Indeed, the last time I stopped by my old college radio station was only a few mere months ago. And I never heard of the guy.

You and me both, triron.

It'll be awhile before I get over that one.

Well how 'bout that.

Gee, what finally woke him up?

Stinks up the joint so bad it even got to YOU, 'eh, Seth?

Welcome to DU, Marty Marzipan!

Aha! Does that mean the alt key and the + sign and then 130? Technology often stumps me.

Thanks, in any event.

Thank you.

The idiocy out there is just stunning. Don't any of these outfits PROOFREAD anything anymore?

Doesnt like him any more than we do.

Very perceptive eagle. But then again, eagles have primo eyesight.

Yep.

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