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Thu Mar 8, 2018, 04:24 PM

My SO is locked out; tried resetting password twice...

My SO has been a member here since around 2004. Tried resetting her password twice today - several hours apart -- but no confirmation email ever arrived in order to reset. She has checked spam and trash...nothing.

Suggestions?

6 replies, 1689 views

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Reply My SO is locked out; tried resetting password twice... (Original post)
freemay20 Mar 2018 OP
Afromania Mar 2018 #1
zipplewrath Mar 2018 #2
trixie2 Mar 2018 #3
freemay20 Mar 2018 #4
Kirk Lover Mar 2018 #5
Rhiannon12866 Mar 2018 #6

Response to freemay20 (Original post)

Thu Mar 8, 2018, 04:44 PM

1. I have had to reset a few times and once or twice had to wait a few hours for the reset email.

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Response to freemay20 (Original post)

Thu Mar 8, 2018, 04:45 PM

2. Write the Admins

She's probably stuck on the wrong side of the election night fiasco of 2016. It'll probably take direct admin intervention to fix.

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Response to freemay20 (Original post)

Thu Mar 8, 2018, 05:15 PM

3. this happened to me and I just opened a new account

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Response to freemay20 (Original post)

Thu Mar 8, 2018, 05:43 PM

4. Okay, thanks all . n/t

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Response to freemay20 (Original post)

Sun Mar 11, 2018, 09:43 PM

5. Are you sure the ISP isn't blocked? n/t

 

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Response to freemay20 (Original post)

Sun Mar 18, 2018, 05:41 AM

6. Definitely contact the admins for help on this

The same thing happened to me and it took EarlG to help me get access again.

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