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Fri Mar 2, 2018, 10:40 PM

How do I change my email and password?

I don't remember which email I used or my password. Neither are visible to me on my account page. I'd like to use my gmail and set a password I can remember. After that election night snafu, I had a heck of a time getting back onto DU. I think Earl made me go through all of my email addresses, then he gave me a password to log in with....ugh, help!

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Arrow 5 replies Author Time Post
Reply How do I change my email and password? (Original post)
PasadenaTrudy Mar 2018 OP
ornotna Mar 2018 #1
PoindexterOglethorpe Mar 2018 #2
ornotna Mar 2018 #3
Make7 Mar 2018 #4
PasadenaTrudy Mar 2018 #5

Response to PasadenaTrudy (Original post)

Fri Mar 2, 2018, 10:59 PM

1. At the top of the page

click on My Account (your account)

Where it says Account Information click on the edit link.

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Response to ornotna (Reply #1)

Fri Mar 2, 2018, 11:12 PM

2. Thank you for that, even though

I'm not PasadenaTrudy.

It actually took me three tries to figure out what to do. Hopefully I'll remember this if I need it in the future.

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Response to PoindexterOglethorpe (Reply #2)

Fri Mar 2, 2018, 11:22 PM

3. You're welcome

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Response to PasadenaTrudy (Original post)

Fri Mar 2, 2018, 11:30 PM

4. You'll probably need to contact the Admins for this.

Without the password, there dosen't appear to be a way for a member to edit their account.

I would check your email accounts to see if you have any emails from DU (especially during November 2016). That would tell you which email address you used for DU and allow you to use the 'lost password function' to reset it. Then you would be able to sign in and edit your account information. There is a caveat though - once you log out to use the 'lost password function', if there is a problem then you might not be able to log back in. (Or the reset password might take some time to arrive and you'd be unable to get back on DU in the meantime.)

Safest route would be to contact the Admins via email or DU mail to ask them the best way to go about it - should there be any problems in the process, they would already be aware of the situation and be better prepared to handle it quickly.

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Response to Make7 (Reply #4)

Sat Mar 3, 2018, 01:04 PM

5. I did check

my emails, and nada. I'll try contacting the admins, thanks!

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