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Fri Dec 15, 2017, 05:51 PM

help...my credit card account was hacked..

I have auto-pay with DU..and cannot find the link to update my info..

9 replies, 1410 views

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Arrow 9 replies Author Time Post
Reply help...my credit card account was hacked.. (Original post)
SoCalDem Dec 15 OP
hlthe2b Dec 15 #1
SoCalDem Dec 15 #5
hlthe2b Dec 15 #7
Cattledog Dec 15 #2
Lochloosa Dec 15 #3
SoCalDem Dec 15 #4
Lochloosa Dec 15 #6
Rhiannon12866 Dec 17 #8
Name removed Dec 29 #9

Response to SoCalDem (Original post)

Fri Dec 15, 2017, 06:07 PM

1. I don't know where the link is, sorry, but having had my card hacked last weekend

and apparently cloned, you have my tremendous sympathy. I was awakened late Saturday night by the fraud division of my credit union--yeah that they caught it, but what a way to wake up. Five days and lots of phone calls later, I've dealt with it and have my money back, but still have to figure out where I need to update card numbers.

'Hope your bank/credit union stands by you as mine did for me. Had I had to wait on Master Card, I'd been told I would have to wait 60 days.

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Response to hlthe2b (Reply #1)

Fri Dec 15, 2017, 06:33 PM

5. A first for us..

someone tried to buy $1500.00 worth of concrete work in FLORIDA... we live in Washington state

luckily Discover declined to process the charge but now we are paranoid...wondering if this could be from the Equifax debacle..

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Response to SoCalDem (Reply #5)

Fri Dec 15, 2017, 06:43 PM

7. My card was cloned (not in Denver, where I could imagine it) but at a Fort Collins Safeway gas pump

I have since gone back (I ONLY PAY CASH NOW AT GAS PUMPS--suggest you do too) and they told me they had had a routine scan of pumps the day before, so clearly I was very unlucky. I am lucky my credit union called me though because it gave me time to call Target.com, Wayfair.com and get nearly $1200 in charges canceled (a total of $3k was attempted). My credit union believes whoever cloned my card sold the information three days later, which fits. Because the card is both credit and debit, Master Card COULD have left me hanging for weeks, had I not gotten the purchases canceled and my credit union not been so accommodating.

It is a pain in the butt, but I will never use anything but cash at outdoor pumps again. I already have pretty much given up on ATMS--even those INSIDE the store.

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Response to SoCalDem (Original post)


Response to SoCalDem (Original post)

Fri Dec 15, 2017, 06:08 PM

3. Home page. Very bottom.

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Response to Lochloosa (Reply #3)

Fri Dec 15, 2017, 06:31 PM

4. I clicked every link, but cannot find it..

I guess I'll hear from the guys when the next month tries to process

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Response to SoCalDem (Reply #4)

Fri Dec 15, 2017, 06:35 PM

6. Did you try "My Account" at the top of the page

Then "Star Membership" ?

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Response to Lochloosa (Reply #6)

Sun Dec 17, 2017, 07:15 AM

8. That's it - My Account, top right - Star Membership - Right hand side

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Response to SoCalDem (Original post)

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