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Fri Apr 21, 2017, 11:59 AM

Petsmart buys Chewy.com

I am so disappointed to learn this! Chewy.com has been a great place to buy pet food over the past several years. Petsmart was bought out by a large conglomerate in 2014, and has steadily gone downhill in customer service and pricing. Hate to see fewer options for pet lovers such as myself.

http://www.cnbc.com/2017/04/18/petsmart-buys-chewy.html

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Arrow 7 replies Author Time Post
Reply Petsmart buys Chewy.com (Original post)
hamsterjill Apr 2017 OP
ginnyinWI Apr 2017 #1
hlthe2b Apr 2017 #2
hamsterjill Apr 2017 #3
Stonepounder Apr 2017 #4
hamsterjill Apr 2017 #5
Phentex Apr 2017 #6
CountAllVotes Apr 2017 #7

Response to hamsterjill (Original post)

Fri Apr 21, 2017, 12:05 PM

1. Oh I hope they don't change for the worse!

It's been my favorite place to shop for cat food. If they would start offering Petsmart's Authority line of foods, I'd be happy.

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Response to ginnyinWI (Reply #1)

Fri Apr 21, 2017, 12:07 PM

2. Prices will definitely go up, if for no other reason than...

They will have to charge sales tax in every state

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Response to ginnyinWI (Reply #1)

Fri Apr 21, 2017, 12:12 PM

3. It's been my favorite, as well.

I run a rescue and I can order large amounts easily and without nosy questions from others in line at retail stores. Chewy's customer service has always been phenomenal.

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Response to hamsterjill (Original post)

Fri Apr 21, 2017, 12:25 PM

4. Depressing.

Did you see the price tag? They obviously are not the mom & pop operation I assumed they were. $3.35 Billion!! I'm praying the don't change.

Recently the mfg discontinued one of the foods we buy. I sent Chewy an email asking for recommendations for a replacement, as one of our dogs has some very specific requirements. I got a personal email back within 2 hours. I researched the ones suggested and they did, indeed, meet all of our requirements. Late that afternoon I placed an order. The next morning our order was sitting on our porch! I sent them an email praising the Customer Service. I not only got an email back thanking me for my note, but about a week later I got a handwritten snail mail thanking me again for my note.

Please, Chewy, don't change!

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Response to Stonepounder (Reply #4)

Fri Apr 21, 2017, 12:41 PM

5. I know!

Chewy has been fabulous! I run a rescue and order large amounts from them frequently. I've only had problem with one shipment and they fixed it immediately.

I've heard many similar stories like the one you describe where Chewy stepped in with a personal involvement and solved a problem for a pet. I hate to see that lost. I know of one instance where someone stopped their auto shipment because their dog died, and they received a sympathy flower arrangement from Chewy.

You should read all the comments on their Facebook page!

I think they were, to some degree, a "mom and pop" in that they were able to build their operation without a lot of overhead. But we all know that it won't be the same with a corporate master in charge. Petsmart was, at one point, a decent company. But no longer. I rarely go there anymore whereas many years ago, my "Petperks" card was worn and ragged from use!

It's a sad day.

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Response to hamsterjill (Original post)

Fri Apr 21, 2017, 02:13 PM

6. I've been shopping there thanks to you guys...

I was leery at first but it has always worked out. I eventually signed up for auto ship and it's been great to not worry about finding enough food to feed my pony puppies.

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Response to hamsterjill (Original post)

Sat Apr 22, 2017, 10:43 AM

7. great not!

Two cheers for another corporate buy-out NOT!

Needless to say, I too have been using them. I found them quite recently however. Their prices are less than any other place to be found where I live!



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