When a client asks how to do your job...

[Ino]

I got an email from a customer today saying, "You helped us out a while ago and I am currently searching for some software that might help me out a little better than Microsoft Publisher. What software do you use and what does it work best for?"

In other words, she wants to know what programs to buy so she can stop paying me to do her graphic design.

I just don't know what to say! I'm inclined to just ignore the email, I'm so at a loss.

Please... any suggestions?!

[rrneck]

1. Tell them what they need to know

and let them find out it ain't software they're paying for when they hire you.

[Cronkite]

2. I can see where that would be a slap in the face.

It is clear that they want to do it themselves whether or not you respond. They way I see it is you have two choices. 1) Ignore the e-mail and let them do their own research. 2) Respond that you will gladly assist them in selecting the appropriate software and in training for an hourly fee. (at least you would earn some revenue from it).

I don't think anyone could fault you for not answering though. In my experience there is no shortage of funky clients out there. People are inconsiderate of both your time and skills. I've had people that expect you to hold their hand for hours and hours and then just pay for the time you actually spend working on the project. (One guy recently wasted hours of my time and then decided not to have any work done)

I think with every "Bad" client you at least earn some experience. In this case I would probably just ignore the e-mail. If they call you just say that you have found that they are all great programs and it is a matter of personal preference. If they push tell them you aren't comfortable telling someone else what to buy....

[Phentex]

3. I would say I use a variety of things

and it really depends on the job. Rattle off about 6 or 7 of the most expensive types.

And have a number ready for a software sales person who could really fill her in on more details about each product.

[Ino]

4. thanks for the tips

I ended up ignoring the email, and haven't heard from her again. I may never hear from her again. Oh well, LOL.

[Broderick]

5. I think it was best to respond.

It is best to forward whatever you can as far as information. Rather take that chance in losing business but not a customer entirely by ignoring. Most of the time they may investigate and determine they can't do the same thing, nor do they have the time to do them. Sometimes they might even make investments that sit on the shelf so to speak, but if they do take the business to themselves, the word of mouth may be valuable down the road.

[trishnikolic]

6. Respond to your client 's mail

Hi,

According to me, you should never ignore your clients mail. It would be wrong on your part if you don't answer the clients mail. You must keep in mind that it the client who is the responsible for the success of your business. Therefore, respond to his queries politely.

[GMR Transcription]

7. When a client asks how to do your job...

Well,in that case I would like to suggest you to not ignore the mail rather ask them very clearly that what they are planning for. I mean whether they want your company to do their web designing work or not.
So, better not ignore the mail. Interact and discuss with this client as this may solve your business issues. The most important thing is that this will definitely save your time and effort.