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Fri Dec 6, 2019, 05:49 PM

We bought new furniture in August...

We wanted leather, hoping it would last a long time. We are retired and just the two of us, so our furniture is not "punished". We looked at Macy's and the salesperson told us to make sure we got leather and not bonded leather. We appreciated her advice and decided that we would go to a locally owned furniture store where we had purchased furniture before. I explained to the owner that I wanted leather, not bonded. He assured me that the couch and love seat we purchased (Lane Furniture) was leather. Yesterday, after only 4 months, we found a spot on the front of the couch (a place that is never touched), was losing its color and peeling. We are heading to the furniture store tomorrow with pictures. Obviously he lied to us. We are furious. What is the best way to handle this?

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Arrow 12 replies Author Time Post
Reply We bought new furniture in August... (Original post)
Freedomofspeech Dec 2019 OP
hlthe2b Dec 2019 #1
Freedomofspeech Dec 2019 #2
snowybirdie Dec 2019 #3
Freedomofspeech Dec 2019 #4
mahina Dec 2019 #5
Freedomofspeech Dec 2019 #12
marble falls Dec 2019 #6
Freedomofspeech Dec 2019 #7
3Hotdogs Dec 2019 #8
Freedomofspeech Dec 2019 #11
msongs Dec 2019 #9
Freedomofspeech Dec 2019 #10

Response to Freedomofspeech (Original post)

Fri Dec 6, 2019, 05:54 PM

1. Give the store the chance to do right by you. But, I'd go armed with the knowledge as to

whether or not the store is Better Business Bureau member. If they are,you can file a complaint and BBB will follow up with an investigation. Business members of BBB guard their ratings and typically work to protect it.

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Response to hlthe2b (Reply #1)

Fri Dec 6, 2019, 05:56 PM

2. That is our plan. Thank you.

Have read online about this bonded leather scam. So angry about all of this.

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Response to Freedomofspeech (Original post)

Fri Dec 6, 2019, 05:57 PM

3. Contact the store now!

We purchase bonded leather furniture for our winter condo for the same reason as you. Two people using it for five months a year. No pets near it ever. Two years later, it began to peel off in little pieces. In places not really where we sat or touched. We're denied any claim because we were beyond the two year warranty date by a month. A really bad product. Had to get new stuff. Hope this helps.

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Response to snowybirdie (Reply #3)

Fri Dec 6, 2019, 06:01 PM

4. Thank you.

This is a store that sells high end furniture. We just cannot believe he lied to us, we had purchased there before. We always support local businesses but I am sorry that I didn't buy from Macy's., where the salesperson warned us about bonded leather.

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Response to Freedomofspeech (Reply #4)

Fri Dec 6, 2019, 06:09 PM

5. Just to get through the negotiation it may help to assume he was just wrong.

At least in your communication with him. If accused of lying, it sets up a whole other dynamic and takes you away from your goal.

Which is? Refund, store credit, or ?

Signing off for a while, so best luck!

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Response to mahina (Reply #5)

Sat Dec 7, 2019, 02:19 PM

12. We would not accuse him of lying.

Pointbwell taken.

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Response to Freedomofspeech (Original post)

Fri Dec 6, 2019, 06:13 PM

6. You're off to a good start. Lane has a pretty good rep, offer them a chance to make this good.

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Response to marble falls (Reply #6)

Fri Dec 6, 2019, 06:17 PM

7. Thank you, that is our plan.

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Response to Freedomofspeech (Original post)

Fri Dec 6, 2019, 06:42 PM

8. BBB is useless. If Lane is a paying member, they get a pass on complaints.

Go there with your complaint and photos. Be prepared to follow up at small claims court AND sheriff's effort to collect any judgement you win.

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Response to 3Hotdogs (Reply #8)

Sat Dec 7, 2019, 02:13 PM

11. Thank you....we are willing to fight this if the store does not take this furniture back.

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Response to Freedomofspeech (Original post)

Fri Dec 6, 2019, 06:56 PM

9. does your bill of purchase specify bonded or not bonded? nt

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Response to msongs (Reply #9)

Sat Dec 7, 2019, 02:11 PM

10. Nope...

Just says Lane.

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