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Wed Mar 13, 2019, 01:17 PM

 

Be aware that Verizon stores "only sell phones."

I went into the Verizon store where I bought my phone (and phone plan) with a couple of issues I needed help with. One was technical and the other was a billing issue, both rather minor. The guy would not help me with either. "We do not do that here," he told me. I asked him what they do there, and he replied, "We only sell phones."

I asked him, raising my voice a bit so others in the store could hear me, but not yelling, "Do you advise people before you sell them a phone that you don't support what you sell? Do you tell them that if they have a problem with the phone they buy from you that they're on their own?"

He was visibly pissed off, but he made no response, and I left. This was not, by the way, a "kiosk" type place, it was a full fledged store.

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Arrow 15 replies Author Time Post
Reply Be aware that Verizon stores "only sell phones." (Original post)
JayhawkSD Mar 2019 OP
safeinOhio Mar 2019 #1
JudyM Mar 2019 #7
TwilightZone Mar 2019 #2
hlthe2b Mar 2019 #10
TwilightZone Mar 2019 #12
JayhawkSD Mar 2019 #14
SoCalNative Mar 2019 #3
global1 Mar 2019 #5
hlthe2b Mar 2019 #11
Sherman A1 Mar 2019 #6
itsrobert Mar 2019 #4
rownesheck Mar 2019 #8
JayhawkSD Mar 2019 #13
zipplewrath Mar 2019 #9
JayhawkSD Mar 2019 #15

Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 01:23 PM

1. Had a friend that use to mail his monthly bill with a check

that was written to "Fuck Verizon". They always cashed it.

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Response to safeinOhio (Reply #1)

Wed Mar 13, 2019, 01:48 PM

7. Lol! Right there with him.

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Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 01:25 PM

2. It's a retail store.

I guess it's not surprising to me that they don't handle billing or tech support. I wouldn't really expect them to. That's why Verizon has billing and tech support departments.

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Response to TwilightZone (Reply #2)

Wed Mar 13, 2019, 03:40 PM

10. Infinity-Comcast services their accounts as well as sell in their retail stores-at least in Colorado

Though that is certainly not an endorsement for Comcast, with whom I have a true "tolerate-hate" relationship.

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Response to hlthe2b (Reply #10)

Wed Mar 13, 2019, 05:34 PM

12. It sounds like most of the others do, too.

Interesting.

Agreed on Comcast. Unfortunately, for many, it's the best of a bunch of bad alternatives or the only alternative in some markets.

But then, so are most of the rest, for that matter. haha

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Response to TwilightZone (Reply #2)

Wed Mar 13, 2019, 08:50 PM

14. They used to provide assistance in the store.

 

That's why I went with them in the first place.

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Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 01:25 PM

3. They are all like this

not just the Verizon stores. Same story with Sprint, AT&T and T-Mobile. They long ago did away with any semblance of customer service in any of their retail stores.

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Response to SoCalNative (Reply #3)

Wed Mar 13, 2019, 01:35 PM

5. I Use AT&T And They Provide Both Billing & Technical Support In.....

their store that I frequent. I never had a problem obtaining any info from the AT&T folks at the store.

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Response to global1 (Reply #5)

Wed Mar 13, 2019, 03:41 PM

11. Me too.

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Response to SoCalNative (Reply #3)

Wed Mar 13, 2019, 01:41 PM

6. I go to the T-Mobile store and get help for both

billing and tech issues. Never had a problem with them at all.

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Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 01:28 PM

4. They rather you call.

and talk to tech support. Likely off shore. If they can't help, they will transfer to a higher support level. If you still have problems and warranty is still good, they will have you send it in for repair or swap. Or have you call the manufacturer to do the repair/swap. They will charge you to expedite if you wish. You are a minimum a week without your phone. You most likely get a refurbished phone back.

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Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 02:42 PM

8. I understand your frustration.

But, the employee at the store is probably directed by district managers and those in higher positions to respond this way. It's not the store employee's fault. Please try not to take it out on them. As someone who unfortunately has had to work in retail my entire life, this is all too common. Customers get angry at store employees rather than those in corporate positions, who the customer should really be upset at. Ninety percent of situations that anger customers are not store level employees' fault. Instead, try saying "ok", walk out of the store, and compose a lengthy email directing your anger at the policies set forth by corporate.

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Response to rownesheck (Reply #8)

Wed Mar 13, 2019, 08:43 PM

13. I would not work there.

 

If I was not allowed to help a customer with problems he was having with a product I had sold him, I would not work for that company. Retail is all about service. If the store is not providing service and assistance, I am better off buying online. Cheaper and takes up less of my time.

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Response to JayhawkSD (Original post)

Wed Mar 13, 2019, 02:48 PM

9. What kind of store?

We have two here. One is a "Verizon" store. It has a place you can pay your bill, it has a tech department (with admittedly limited capabilities) as well as a bajillion square feet of retail space. The other one is a Verizon "authorized dealer". It looks ALOT like a Verizon store, sans the bill payment and tech department. Quite honestly, it was an easier place to "buy" a phone. Yeah alot of upsell pressure, but you get that at the regular Verizon store too. But they were vastly more knowledgeable about plans and phones and such. (We actually ended up there because the regular Verizon store had such a limited stock).

Your mileage may vary.

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Response to zipplewrath (Reply #9)

Wed Mar 13, 2019, 08:51 PM

15. It's not an "authorized dealer." nt

 

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