I can declare victory over one corp's attempt to rip me off ( for now, anyhow)

[dixiegrrrrl]

Cross post from Economy Group.

We have DSL and landline service from Frontier
( you might remember they gobbled up Verizon and now are having digestion problems).

As of August they were deregulated in this state.

Every month since August the fixed price portion of my bill has been different,
plus there is always a new charge hidden away somewhere.
And I am supposed to be on a contract.
Every month I have had to call and argue about the incorrect charges, jump thru the hoops.

Last month I asked the Rep to spell her name and mentioned that I was posting, as we talked,
my call to The Consumerist online, and to Broadband DSL Report, on line.
The minute I said that, she turned me over to a "Resolution Specialist", who dropped the overcharges.

Today the bill came, with a 6.99 "modem fee" .
This fee is causing a HUGE stink across the country.

Frontier Gouges Customers With New, Mandatory Modem Fee (Even If You Own Your Own)
http://stopthecap.com/2011/12/04/frontier-gouges-customers-with-new-mandatory-modem-fee-even-if-you-own-your-own/
and
Modem Support Fee
http://www.dslreports.com/forum/r26613776-DSL-Modem-Support-Fee

When the Rep flatly stated she did not have the power to change the fee,
I said, "no problem, I will email the Regional Manager who lives down the road from me"
( he does, I have his email and happen to know he won a PR award recently.)
She immediately volunteered that I could talk to a "Resolution Specialist"
and when I got HER, I told her I was posting the outcome of our "resolution" to a nationwide community website.
So here is is, my posting.
Outcome :

I will pay 7.00 less this month than I NORMALLY pay, and the controversial modem fee is supposed to be taken off the bill permanently.

but, I know they will come up with some other fee to take its place,
more likely there will have to be another phone call next month.

Sadly, out here in the sticks, there is Frontier and there is Media Com, for internet service.
Period.

[JPRG539]

1. I can declare victory over one corp's attempt to rip me off ( for now, anyhow)

Dixie....
good for you!! Power to the People, please don;t ever forget it.. It may sound dated, but trust me it's our only hope.

Please do me, you and your friend a favor and just check out my press release about me, and what I have to say. I am a 20 year veteran of the Collection Industry, the saddest bunchof blood suckers you can ever imagine. DONT believe anything they tell you. Most americans have NO IDEA what really goes on, and what this industry is really all about. I need supporters, not just to hawk my little booklet, but to start to form a coalition. I want to call for a nationwide 90 day protest, with tactics which I know, from the inside, will bring the industry to it's knees. Don't believe me? Please just ask me..or check the link.
Keep on pushing!
Mark
https://www.facebook.com/DontAnswerThePhoneitsProbablyABillCollector
http://www.prlog.org/11957704-collection-industry-veteren-releases-new-shocking-tell-all-book.html