Looking for Gmail support info.

[Baitball Blogger]

I looked over google, and will continue to do so but I have had good luck with this forum so I'll post my question here to see if I get a better answer.

I have security cams and get email alerts through gmail and suddenly they stopped last night. I suspect I know why. Since the emails are generated from the same source and have generally the same title there may have been a spam block trigger that identified them as spam or as a duplicate copy. These duplicate copies are something I understand that gmail has had a problem with and it's possible that they're tinkering with a fix.

Does anyone know where I can go to talk to department that might know if I'm on the right track?

[davepdx]

1. You can look and see if those emails are being marked as spam

Use your web browser and log in to your gmail account and on the left side click on your spam folder. If they are being marked as spam they will be there. If they are there you can check the box to the far left of one of the emails and then click on the "Not Spam" button that showed up above after you checked the box.

If you don't see the email alerts in the spam folder then something else is going on.

Edited to add: Checking that box and clicking on "Not Spam" should remove the email as a spam address from your spam filter.

[Baitball Blogger]

2. Something else is going on.

All that checks out. I suspect that it has something with the DNS service I signed up with. I didn't include the email in the service so it's probably getting lost.

[davepdx]

3. What email client are you using?

Is it possible that the email client on your computer has a corrupted database? Have you tried accessing your email from other computers in order to eliminate the case of a corrupted or out of sync database? Multiple times I've seen Outlook databases get corrupted and email "goes missing."

I use the nightly developer builds of Thunderbird and in years past (nothing in the recent 5-6 years) I've had my email get out of sync and some email doesn't show up and then a week or two later it suddenly appears. I use gmail as well and I have it configured as an IMAP service and I've found it to be highly reliable. When I had issues with Thunderbird I just created a new profile in Thunderbird and it downloaded all my email and everything that should be there was there. I only had to import my email addresses that I had exported from my other Thunderbird email profile and everything was great.

[Baitball Blogger]

4. It was the oddest thing.

I just went into the program remotely and re-inputted the data, then rebooted the system, and now it works.

I have no idea what I did differently. But, it now works.

[davepdx]

5. I'm glad you got it working.