Need help with an iPod Nano ## Updated ##

[krispos42]

Last edited Sat Oct 13, 2012, 12:36 PM - Edit history (1)

I have a 6th-gen iPod Nano that I got for Christmas and I recently developed a problem with it.

The "lock screen" button on the top is stuck and does not depress anymore, nor does it activate any features or unlock the screen. This means I can't change playlists, fast forward, rewind, etc., while I'm using it.

The earbuds that I use have a button on the wire that lets me squeeze to play/pause the iPod, and double-squeeze to skip to the next track. So the broken button is not a game-stopper.

But, I can't access anything unless I plug it into a charger. After synching my iPod, I have to quickly navigate to the playlist that I want and start a track before the screen locks. After that, I can use the earbud clicker.

But it's frustrating! Especially since there are a couple of tracks that won't stop immediately when I click the wire... they go on for 20 or 30 seconds before they stop.

Should I bring this to an Apple store? Will it cost money to fix? If so, how much?

Thanks!


Update:

I finally had my brother bring it to the Apple store for me. The day I went it was too backed up. The guys there just replaced it with a new one. I just charged it up and synched it, so let's see how it works!

[Sentath]

1. Its Apple, its less than a year old

VERY Good Chance it is under warranty!

I'm not much of an Apple fan, but they do a good job of standing up for the products. It is part of what you paid a premium price for.

[krispos42]

2. So you think the Apple Store is my best bet?

*sigh*

Nearest one's in Stamford. Getting there is hell. I-95 sucks.

[Sentath]

5. Oh! I'm so rural I was thinking doing the whole online

and overnight shipping process.

If you can get to a shop, then yeah, that is your best bet.

[discntnt_irny_srcsm]

3. You've probably done this already but...

...have you tried an alternate set of earbuds or maybe just some regular speakers to verify that the problem is for sure in the ipod and not the earbuds. You just unplug the earbuds and see if anything changes.

Just a thought. Good luck.

[krispos42]

4. Oh, it's definitly the iPod

There are 3 buttons on top... two round ones that turn up and down the volume, and an oval one that locks and unlocks the screen.

These are real, physical buttons. Aluminum, looks like.

But the bigger oval button is stuck!

[krispos42]

6. kick for update n/t