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Tue Jul 10, 2012, 09:24 AM

AARRGGHH!! Another brilliant idea from Dell.

Customer brought in an Inspiron N5010 that started the "click of death" on the drive. Evidently Dell had decided their drives would never fail.
To replace it you have to take the cover plate over the memory off, unscrew the screw holding the keyboard in place, take out the optical drive, take the keyboard and top cover off just to get at the drive. then of course you have to reassemble it all just to find out if everything will work.
Used to be so much easier when all you had to do was take out two screws and slide the drive assembly out of the case.

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Reply AARRGGHH!! Another brilliant idea from Dell. (Original post)
hobbit709 Jul 2012 OP
hobbit709 Jul 2012 #1
discntnt_irny_srcsm Jul 2012 #3
hobbit709 Jul 2012 #5
discntnt_irny_srcsm Jul 2012 #2
hobbit709 Jul 2012 #4
BlueJazz Jul 2012 #6
hobbit709 Jul 2012 #7
struggle4progress Jul 2012 #8
hobbit709 Jul 2012 #9
IDemo Jul 2012 #10
HopeHoops Jul 2012 #11

Response to hobbit709 (Original post)

Tue Jul 10, 2012, 11:07 AM

1. Update: got drive replaced reinstalling Windoze

Dell support has glitch, can't get drivers.

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Response to discntnt_irny_srcsm (Reply #3)

Tue Jul 10, 2012, 01:24 PM

5. Got through about a half hour later. Their servers must have been busy.

Machine up and running fine. Setup complete with applications and saved data from old drive-which failed 1 month after warranty expired.

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Response to hobbit709 (Original post)

Tue Jul 10, 2012, 11:54 AM

2. Another instance...

...of what I term DAA or Design to Amortization Age. This is an ideology whose goal is producing a unit with an MTBF of 30 - 90 days more than the minimum IRS amortization (18 months) for computing products. You'll also note that the components requiring removal to get to that HDD are also assemblies likely to be replaced during a factory refurbishment.

The only profitable reason to make the HDD easily accessible was the hope of selling the owner a newer larger drive as an upgrade. How often does that happen?

A pretty slick business model once you have a name for yourself.

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Response to discntnt_irny_srcsm (Reply #2)

Tue Jul 10, 2012, 01:22 PM

4. Things like that are guaranteed to not make me buy that make again

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Response to hobbit709 (Original post)

Tue Jul 10, 2012, 02:10 PM

6. OMG!....I hope you didn't forget to look at the the fine print on the case cover.

 

"...but first, turn around twice, click your heels together and say, "Toto, I wish we were back in.."

I had one of those $#%^%$#@ the other day. What an idiotic design...

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Response to BlueJazz (Reply #6)

Tue Jul 10, 2012, 02:37 PM

7. Warranty long expired.

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Response to hobbit709 (Original post)

Tue Jul 10, 2012, 02:51 PM

8. Not just Dell: the whole industry is out to screw the do-it-yourselfers IMO

I bought an Acer Aspire One a few years back -- real easy to upgrade RAM and HDD through panels on the bottom. Fast forward two years: bought another -- ya gotta pop off the keyboard and remove the backpanel for the upgrade -- and is acer gonna tell ya how? -- no dice -- they refer ya to "fee based support" -- for a few hundred dollars they'll answer up to five questions in the next year

Apple's up to similar tricks:

Apple tries harder to prevent upgrades
Published on 16th May 2011 by Antony Leather
An investigation by Other World computing has revealed that Apple has stepped up its battle against end users tinkering with the innards of its products. Apple's 2011 line of iMacs, according to the investigation, have taken this battle one step further by altering the SATA power connector on the hard disk provided with the machine from a standard 4-wire power configuration to a 7-wire configuration. In addition, hard disk temperature control is now regulated by a combination of this cable and Apple proprietary firmware on the hard disk itself. This makes workarounds, which have been possible in the past, much more difficult. The crux of the issue comes when trying to replace the included hard disk with another - this now results in the hard disk bay cooling fan spinning up to full, ear-splitting speed ...
http://www.bit-tech.net/news/hardware/2011/05/16/apple-tries-harder-to-prevent-upgrades/1

Apple's new MacBook Pro blocks upgrades
Published on 14th June 2012 by Gareth Halfacree
... Firstly, the battery pack - good for seven hours of use, Apple claims - is glued in place and completely irreplaceable. Secondly, the standard 2.5in SATA hard drive of the last-generation MacBook Pro has been replaced with a proprietary SSD manufactured for Apple by Samsung - similar to that found in the MacBook Air. The biggest change in the new release is also the most egregious. Spotted by Ian Chilton, Apple is so serious about vendor lock-in it has taken the move of soldering the memory modules directly to the motherboard - meaning that it's impossible to upgrade the memory on a MacBook Pro with Retina Display after purchase ...
http://www.bit-tech.net/news/hardware/2012/06/14/apple-macbook-pro-upgrades/1

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Response to struggle4progress (Reply #8)

Tue Jul 10, 2012, 02:56 PM

9. That's why I look it over before buying one.

If it ain't easy to upgrade, I don't buy it.
As far as desktops go, I build my own.

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Response to hobbit709 (Original post)

Fri Jul 13, 2012, 08:10 PM

10. This type of s#|! makes it entertaining for folks like me

Part of my job entails replacing stock drives on multiple brands of laptop with our drives for testing purposes. And no, they are definitely not making it any easier. Still beats trying to replace an 0201 surface mount component!

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Response to hobbit709 (Original post)

Sun Jul 15, 2012, 03:32 PM

11. The original ThinkPad was great. Flip up keyboard with the drive right there for a pop-n-go.

 

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