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Thu Oct 11, 2018, 12:06 PM

Dell computer running windows 10 no sound


all of a sudden this morning my grandsons laptop has no sound. Ran trouble shooter and get this message. "Windows audio and windows endpoint builder services must be running for audio to work correctly. At least one of these services isn't running."
No method to correct this problem mentioned. Can someone here help me? Thank you.

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Reply Dell computer running windows 10 no sound (Original post)
tiredtoo Thursday OP
lapfog_1 Thursday #1
tiredtoo Thursday #2
marylandblue Thursday #3
Jarqui Thursday #4
TwistOneUp Thursday #5
tiredtoo Thursday #6

Response to tiredtoo (Original post)

Thu Oct 11, 2018, 12:10 PM

1. try this.


power cycle.

1.Press Windows key + R then type services.msc and hit Enter to open Windows services list. 3.Make sure their Startup Type is set to Automatic and the services are Running, either way, restart all of them once again.

power cycle again.

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Response to tiredtoo (Original post)

Thu Oct 11, 2018, 12:25 PM

2. Thanks

checked, startup set to automatic and both listed as running. Another message i get when clicking on speaker "no audio output device is installed."

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Response to tiredtoo (Original post)

Thu Oct 11, 2018, 12:27 PM

3. I am having the same problem on HP laptop

I tried reinstalling the driver, but now the computer won't recognize the audio device. Did Microsoft mess up a Windows update?

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Response to tiredtoo (Original post)

Thu Oct 11, 2018, 12:57 PM

4. My daughter's HP windows 10 laptop is having a similar problem

that started last night ...

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Response to tiredtoo (Original post)

Thu Oct 11, 2018, 01:18 PM

5. Microsoft released a ton of updates last night for Windows

Maybe 80 or so.

If this just started happening you may have to remove some updates.

Best bet is to call Microsoft support and ask. If any of their updates is causing a problem, this is the fastest way to find out which update(s) need(s) to be removed.

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Response to tiredtoo (Original post)

Thu Oct 11, 2018, 06:49 PM

6. Just ran recovery on laptop

Fixed problem but probably uninstalled all the updates from last night.

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