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Thu Mar 19, 2015, 12:55 PM

Long story short ... newish laptop has never had camera plugged in. Old computer automatically

Last edited Fri Mar 20, 2015, 12:23 AM - Edit history (1)

recognized camera upon plug in and walked me through the upload.

This one does not recognize that I have plugged in camera.

What to do?

Please help.

Thanks.

on edit: I am on Windows8 ... with the tiles ... ugh ... if that makes a difference.

49 replies, 3716 views

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Reply Long story short ... newish laptop has never had camera plugged in. Old computer automatically (Original post)
Tuesday Afternoon Mar 2015 OP
Go Vols Mar 2015 #1
Fumesucker Mar 2015 #3
Go Vols Mar 2015 #6
Tuesday Afternoon Mar 2015 #5
hobbit709 Mar 2015 #2
Tuesday Afternoon Mar 2015 #4
Fumesucker Mar 2015 #7
Tuesday Afternoon Mar 2015 #9
Fumesucker Mar 2015 #12
Tuesday Afternoon Mar 2015 #14
gvstn Mar 2015 #22
Tuesday Afternoon Mar 2015 #34
Go Vols Mar 2015 #8
Tuesday Afternoon Mar 2015 #10
Go Vols Mar 2015 #11
Go Vols Mar 2015 #13
Tuesday Afternoon Mar 2015 #15
Fumesucker Mar 2015 #16
Go Vols Mar 2015 #17
Tuesday Afternoon Mar 2015 #18
Go Vols Mar 2015 #19
Tuesday Afternoon Mar 2015 #20
ManiacJoe Mar 2015 #21
Tuesday Afternoon Mar 2015 #23
ManiacJoe Mar 2015 #24
Tuesday Afternoon Mar 2015 #25
ManiacJoe Mar 2015 #26
Tuesday Afternoon Mar 2015 #32
Tuesday Afternoon Mar 2015 #33
Mnpaul Mar 2015 #27
Tuesday Afternoon Mar 2015 #28
Tuesday Afternoon Mar 2015 #29
Tuesday Afternoon Mar 2015 #30
Tuesday Afternoon Mar 2015 #31
Mnpaul Mar 2015 #35
Tuesday Afternoon Mar 2015 #36
Tuesday Afternoon Mar 2015 #38
gvstn Mar 2015 #37
Tuesday Afternoon Mar 2015 #39
gvstn Mar 2015 #40
Tuesday Afternoon Mar 2015 #41
gvstn Mar 2015 #42
gvstn Mar 2015 #43
Tuesday Afternoon Mar 2015 #45
Tuesday Afternoon Mar 2015 #44
Curmudgeoness Mar 2015 #46
gvstn Mar 2015 #47
Tuesday Afternoon Mar 2015 #48
Tuesday Afternoon Mar 2015 #49

Response to Tuesday Afternoon (Original post)

Thu Mar 19, 2015, 01:07 PM

1. If new laptop

has a diff/newer OS,the camera maker may not have drivers for it and will not work,you could check their site for drivers tho.

Happened to me when I went from XP to 7 a few years ago with a logitech webcam.

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Response to Go Vols (Reply #1)

Thu Mar 19, 2015, 01:59 PM

3. Win7 64 bit has no drivers available for a Canon 350D DSLR

You have to take the card out and put it in a reader..

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Response to Fumesucker (Reply #3)

Thu Mar 19, 2015, 02:27 PM

6. Mine was a webcam/mic hooked to the computer for webchat

It wouldn't work as a webcam any longer and didn't take the best pics/vids as an portable camera anyway.

logitech clicksmart 510

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Response to Go Vols (Reply #1)

Thu Mar 19, 2015, 02:12 PM

5. I think this is probably the issue, thanks

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Response to Tuesday Afternoon (Original post)

Thu Mar 19, 2015, 01:12 PM

2. Look up make and model of camera. You may have to download and install a driver

I've found that removing flash card from camera and plugging it into a card reader plugged into the computer makes for faster transfer of photos.

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Response to hobbit709 (Reply #2)

Thu Mar 19, 2015, 02:11 PM

4. oh dear, I am such a Luddite, I am not sure I understand what you are telling me.

camera = Canon PC 1089

I don't know what is a card reader or if I even have one.

can I download and install a driver from the web? yes?

thanks for the help.

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Response to Tuesday Afternoon (Reply #4)

Thu Mar 19, 2015, 02:43 PM

7. A card reader is a USB device that you put the memory card from the camera in

And then you plug the card reader into your computer. This way the computer can talk directly to the memory card and doesn't need the driver for the camera.

Your Canon uses a Compact Flash Card and you will need a reader such as this one..

http://www.amazon.com/Transcend-Flash-Memory-Reader-TS-RDP8K/dp/B001NS0OZ4/ref=sr_1_2?s=electronics&ie=UTF8&qid=1426793962&sr=1-2&keywords=compact+flash+reader

That's still a pretty nice camera by the way, if it works well otherwise it would be worth getting the card reader to keep using it.

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Response to Fumesucker (Reply #7)

Thu Mar 19, 2015, 02:47 PM

9. thank you for the link. I am buying one right now ... do you think Used will be okay?

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Response to Tuesday Afternoon (Reply #9)

Thu Mar 19, 2015, 03:00 PM

12. Used should be fine..

They are not terribly complicated as high tech devices go and that's quite a good brand I linked to.

You're welcome, happy picture taking..

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Response to Fumesucker (Reply #12)

Thu Mar 19, 2015, 03:23 PM

14. I don't know if you saw my thread in the Lounge about Porch Cat ... but, I just managed to get

Last edited Thu Mar 19, 2015, 04:17 PM - Edit history (1)

a couple of pictures of him and you guys have just -got- to see this fellow. He is Gorgeous!!

I can't wait to show him off

on edit: left out some words. derp.

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Response to Fumesucker (Reply #7)

Thu Mar 19, 2015, 05:01 PM

22. I don't add new hardware often enough to remember how I usually get thing working.

But his PDF from Canon says the G6 should be compatible with Win7 http://www.canon-europe.com/images/Win_PowerShot_Full_v2_tcm13-1166612.pdf

If that is the case then even though there is no new driver on Canon's site, compatibility may be built in to Win7.

Would the camera show up in Device Manager with a yellow mark and thus be available to attempt to find a driver from there? (Usually just telling it to look online for a driver.) Or if no success there then sometimes going through Windows Update and looking at the optional updates with come up with a solution. Any thoughts on this?

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Response to gvstn (Reply #22)

Fri Mar 20, 2015, 12:22 AM

34. yes it shows up with yellow triangle but it will not find a driver.

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Response to Tuesday Afternoon (Reply #4)

Thu Mar 19, 2015, 02:44 PM

8. Your camera is supported thru WinXP

If you are trying to use it on win7,you will have to take out the flash card and read it on the computer as mentioned above.My win7 has the reader/slot built in.

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Response to Go Vols (Reply #8)

Thu Mar 19, 2015, 02:48 PM

10. thanks for helping.

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Response to Tuesday Afternoon (Reply #10)

Thu Mar 19, 2015, 02:50 PM

11. anytime

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Response to Go Vols (Reply #13)

Thu Mar 19, 2015, 03:26 PM

15. confused. should I do this or should I do the one Fumesucker linked to above?

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Response to Tuesday Afternoon (Reply #15)

Thu Mar 19, 2015, 03:33 PM

16. I would try the driver first, it doesn't cost anything and my work in minutes..

You will need to know if your Win7 is 32 or 64 bit..

Find that under Control Panel > System..

System Type will say either 32 bit or 64 bit Operating System.

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Response to Fumesucker (Reply #16)

Thu Mar 19, 2015, 03:36 PM

17. It auto detected OS when I went there

and like you said,its free.

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Response to Go Vols (Reply #17)

Thu Mar 19, 2015, 04:16 PM

18. so then, try your suggestion first?

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Response to Tuesday Afternoon (Reply #18)

Thu Mar 19, 2015, 04:24 PM

19. yep

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Response to Go Vols (Reply #19)

Thu Mar 19, 2015, 04:49 PM

20. okay but, it will have to wait til later tonight. I have to meet some friends for supper

and I want to make sure I have my full concentration on this. ... will post back later tonight and let you know how it goes.

Thanks.

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Response to Tuesday Afternoon (Reply #20)

Thu Mar 19, 2015, 04:55 PM

21. In all honesty, you will most likely be happier with a card reader.

The transfers are much quicker.
It does not drain your camera's battery.
Card readers are much less error prone.

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Response to ManiacJoe (Reply #21)

Thu Mar 19, 2015, 05:10 PM

23. is the card reader what fumesucker posted the link from Amazon?

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Response to Tuesday Afternoon (Reply #23)

Thu Mar 19, 2015, 05:12 PM

24. In post #7, yes.

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Response to ManiacJoe (Reply #24)

Thu Mar 19, 2015, 05:14 PM

25. I think I will try the download first. I understand what you are saying but, I will have to wait

for it to be delivered and this other way I should be able to post Porch Cat's pictures tonight if all goes well, right?

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Response to Tuesday Afternoon (Reply #25)

Thu Mar 19, 2015, 05:23 PM

26. Any local camera shop or computer store

will have card readers in stock.

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Response to Fumesucker (Reply #16)

Thu Mar 19, 2015, 11:43 PM

32. I think I saw 32 when going through the steps below in MnPaul's post.

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Response to Go Vols (Reply #13)

Thu Mar 19, 2015, 11:51 PM

33. still will not recognize it.

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Response to Tuesday Afternoon (Original post)

Thu Mar 19, 2015, 05:48 PM

27. Something else you can try

Expert: Russell A. replied 1 year ago.
OK. Connect the camera to the computer, using the cable and turn the camera on. The computer should give a response, like it does when you connect any usb equipment, like a printer, scanner...etc. The memory card, in the camera, should then show up in "My Computer" just like it does when you put it in the card reader in your desktop. If it does not, follow the instructions below.

Because of the recent security updates to the Windows operating system and virus protection programs interfere with the camera connections. I have seen many cases where the connection worked one day and would not work the next. Some manual set up may be required to get the camera to connect, even with the Canon software installed. See Below

Restart you computer. Then with the camera on and connected with the usb cable,on the computer, go to [Start] control panel, ( In Windows 7 select show all options) scanners and cameras and try to connect through the wizard. If unsuccessful, the last place to look is in the device manager. Go to back Control Panel, double click the System icon and select Device Manager. Under the heading Imaging Devices you should find the camera, possibly with a yellow triangle with an exclamation point. Click on Imaging devices (the words will highlight), then go up and click on Action and select "scan for hardware changes". The camera may then appear under the heading. You can also delete it and allow the computer to try to provide the correct driver. If you are trying to use the Zoombrowser software, open the program and try to connect.
http://www.justanswer.com/video-camera-repair/7ob4g-canon-pc1089-9021109004-cannot-find.html#re.v/72/

It sounds like someone else had the same problem.

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Response to Mnpaul (Reply #27)


Response to Mnpaul (Reply #27)

Thu Mar 19, 2015, 10:30 PM

29. unknown USB Device (Device Descriptor Request Failed)

going now to select Device Manager.

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Response to Mnpaul (Reply #27)


Response to Mnpaul (Reply #27)

Thu Mar 19, 2015, 11:42 PM

31. I can not get this to work for me. I did everything it says, maybe I am not following

the instructions correctly, I don't know. I am pretty sure I found everything.

I don't understand what it means to delete it (delete what? the camera?) and allow the computer to find the correct driver (find the correct driver for what ... didn't I just delete it? so how can the computer find the right driver for something I just deleted?

I don't have zoombrowser software.

I am going to try the other option above.

Thanks for this info though.

I appreciate the help.

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Response to Tuesday Afternoon (Reply #31)

Fri Mar 20, 2015, 06:41 AM

35. In device manager,

find the item with A warning flag (Yellow) right click on it and uninstall it. Then follow instructions to detect hardware changes.

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Response to Mnpaul (Reply #35)

Fri Mar 20, 2015, 09:10 AM

36. I did all that, I think. I can try it one more time. Because the other option above did not work

for me either. I am thinking I will have to buy one of those things above.

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Response to Mnpaul (Reply #35)


Response to Tuesday Afternoon (Reply #31)

Fri Mar 20, 2015, 09:16 AM

37. If mnpaul's advice above still does not work one more thing you can try.

Go to Start and type in wu and hit enter to start Windows Update. Let it scan for updates and when finished, next to the install button there will be two links one for critical updates and one for optional updates. Hit the optional updates link. Scan through that list to see if there is anything that might be related to either USB or Imaging Device. If anything appears tick the box to include that update.

(I can't remember on which hardware item this worked for me but I have had it work in a similar situation.)

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Response to gvstn (Reply #37)

Fri Mar 20, 2015, 09:37 AM

39. do I want to leave the camera plugged in when I do this?

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Response to Tuesday Afternoon (Reply #39)

Fri Mar 20, 2015, 09:39 AM

40. Yes.

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Response to gvstn (Reply #40)

Fri Mar 20, 2015, 09:49 AM

41. I did an update earlier and it said it was updated for the device.

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Response to Tuesday Afternoon (Reply #41)

Fri Mar 20, 2015, 10:03 AM

42. Just want to make sure that you tried wu and looked in optional updates.

The thing is there should be no driver needed for your camera and Win7, technically it should have that built in, according to Canon.

One last question if you go to Computer (with the camera connected) do you see anything related to the camera?

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Response to gvstn (Reply #42)

Fri Mar 20, 2015, 10:10 AM

43. I think their support is free.

You might want to give them a quick call at 1 800 OKCANON and see if they have a simple solution that we are missing.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_by_phone

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Response to gvstn (Reply #43)

Sat Mar 21, 2015, 10:21 AM

45. thanks, just called them. they are open 10-10/M-F.

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Response to gvstn (Reply #42)

Fri Mar 20, 2015, 12:12 PM

44. but, aren't I on win8 .. ?

leaving for work shortly, will have to work on this later tonight, Thanks for all the input.

I will work on this some more later and let you know.

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Response to Tuesday Afternoon (Original post)

Sat Mar 21, 2015, 01:40 PM

46. I have had your same problem

because I have a Kodak camera, and Kodak is no longer updating anything, including drivers. My simple solution was to always use a memory card that I can remove from the camera and insert into my computer. I have had no problems since I figured that one out.

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Response to Tuesday Afternoon (Original post)

Sat Mar 21, 2015, 01:53 PM

47. I've been reading up on the "unknown USB Device (Device Descriptor Request Failed)" error.

It seems fairly common in Win8. Seems to be some sort of conflict in the USB port.

Two things that would be relatively safe to try:

Run CCleaner (some people have luck with just the "cleaner" part and others also run the "registry" part). Registry cleaners are generally not recommend but I have used CCleaner for years and never once had a problem. Note: Read the installation screens carefully because they bundle an offer for Chrome browser into the installation program and you have to untick the box to avoid downloading Chrome. The CCleaner program is still good and worth the annoyance of having to untick that box during install.

The other would USBdeviceView. It is a bit more technical but it just gives you a list of all USB devices that have ever been attached to your computer. It is safe to delete any on the list (except ones with a green dot which indicates they are currently connected). Any devices you delete will just be added the next time you connect the device. You don't have to delete them all but anything you don't recognize or haven't used in a while is probably best deleted.

I can't guarantee that either option will work but I have used both programs in the past and they are safe. Let me know if you want/need more detail.

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Response to gvstn (Reply #47)

Sat Mar 21, 2015, 02:15 PM

48. Thanks. At work now. Will try this when I get home.

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Response to gvstn (Reply #47)

Sun Mar 22, 2015, 01:43 AM

49. will try this in the morning. too tired tonight to pay attention. thanks.

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