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JDDavis

(725 posts)
Thu Mar 12, 2015, 05:19 AM Mar 2015

A stupid question about my old AOL account

I have this AOL account I have had for about 20 years. I check-in and look at the non-spam messages about once every month or two.

Evidently, AOL required I change my password from a commonly known word associated with my life to something involving numbers, letters, uppercase, lowercase.

Of course, I forgot that. So I went to the "forgot password" option... and it doesn't work. I put in the AOL name, put the letters in the "what you see" box.. and .... and ... and.... nothing happens when I click on the "NEXT" button.

So is AOL dead? Do I have some blocks on my computer that doesn't allow me to go to the next step?

Basic question: what is blocking me from re-setting my password on AOL?

9 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
A stupid question about my old AOL account (Original Post) JDDavis Mar 2015 OP
which browser are you using ? which operating system ? nt steve2470 Mar 2015 #1
Windows 8.1 Google Chrome JDDavis Mar 2015 #3
hmm...one sec nt steve2470 Mar 2015 #4
I've put their phone number here, I'd try that steve2470 Mar 2015 #5
Thank you very much. I will do that. n/t JDDavis Mar 2015 #6
also, check out this link steve2470 Mar 2015 #2
I got it fixed, finally found the right password...so JDDavis Mar 2015 #7
glad you solved it! nt steve2470 Mar 2015 #8
An interesting thought about ManiacJoe Mar 2015 #9
 

JDDavis

(725 posts)
3. Windows 8.1 Google Chrome
Thu Mar 12, 2015, 11:06 AM
Mar 2015

I followed the directions from your link, which brought me to the same page for re-setting the password I had tried before.

Nothing happens when I put in my aol screen name and the letter-number code AOL wants me to see and verify.

The browser just sits there forever, no response when I click "next".

steve2470

(37,456 posts)
5. I've put their phone number here, I'd try that
Thu Mar 12, 2015, 11:12 AM
Mar 2015

If you need further assistance, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET

I don't want to waste your time on other methods. Good luck! Let us know how you fare.

 

JDDavis

(725 posts)
7. I got it fixed, finally found the right password...so
Thu Mar 12, 2015, 12:45 PM
Mar 2015

So no need to stay on the phone line waiting another 20 minutes for AOL to have a real person talk to me.

AOL was my first internet experience, about 21 years ago. Probably true for millions of Americans, who dialed-up once a day to find out that they won a million dollars from someone in Nigeria.

I used that account for about 10 years before I found out Gmail and other places were acceptable alternatives.

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