Yelp adds alerts for businesses accused of racism
Source: CNN
New York (CNN Business)Businesses accused of "overtly racist actions" from customers may soon see a warning on their Yelp page.
The crowd-sourced review platform said it will allow customers to flag racist behavior, and it will place an alert on an establishment's page when it "gains public attention for reports of racist conduct, such as using racist language or symbols." A link to a news article explaining the business' problematic behavior will be included in the message.
"As the nation reckons with issues of systemic racism, we've seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially charged actions to help people make more informed spending decisions," Noorie Malik, VP of user operations, wrote in a blog post.
Reports of businesses engaging in alleged racist behavior on Yelp has increased since late May, when the police killing of George Floyd sparked protests across the US.
Read more: https://www.cnn.com/2020/10/09/business/yelp-consumer-racism-alert-trnd/index.html
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would be a shame if it received a lot of bad reviews.
With bots and AI, I can see stuff like this being weaponized and used to ruin people's businesses or careers without just cause.
