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Wed Mar 14, 2018, 12:51 PM

United Airlines Apologizes After Dog Dies in Overhead Compartment

Last edited Wed Mar 14, 2018, 06:30 PM - Edit history (1)

Source: New York Times

United Airlines apologized on Tuesday after a dog died on a flight during which it was stored in a passenger’s overhead compartment...The dog, a black French bulldog that was traveling in a pet carrier, was placed in the compartment shortly before United Flight 1284 left Houston for New York...(T)he owner was instructed to put her dog there shortly after she boarded with two children, one of whom was an infant.

“The pet owner was very adamant that she did not want to put the pet carrier up above,” ...a witness...said. “She was saying verbally, ‘My dog is in here, no, this is my dog.’ The flight attendant, in response, really just continued to ask her to put it above because it was a hazard where it was, it was a safety emergency, someone could trip.”

Eventually, the pet owner, whom United declined to name, complied with the flight attendant...(the) witness...said the owner was preoccupied by her infant during the flight and did not check on the pet, which fell eerily silent after barking during takeoff and as the plane ascended to its cruising altitude...

Putting animals in the overhead compartment is against the airline’s policies, which say pets are required to travel in carriers that “must fit completely under the seat in front of the customer and remain there at all times.” United said it was investigating who had put the dog in the overhead compartment and why.

Read more: https://www.nytimes.com/2018/03/13/business/united-dead-dog.html



I guess breaking a guitar though it's a in hardshell case, providing special flights as a political favor, dragging doctors off planes, and replacing employee bonuses with a lottery wasn't just wasn't enough...


rocktivity

41 replies, 2196 views

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Reply United Airlines Apologizes After Dog Dies in Overhead Compartment (Original post)
rocktivity Mar 2018 OP
DBoon Mar 2018 #1
CountAllVotes Mar 2018 #2
HuskyOffset Mar 2018 #11
CountAllVotes Mar 2018 #17
MattP Mar 2018 #3
Stonepounder Mar 2018 #12
lagomorph777 Mar 2018 #14
Egnever Mar 2018 #20
avebury Mar 2018 #4
EX500rider Mar 2018 #5
B2G Mar 2018 #6
Dave Starsky Mar 2018 #15
SoCalNative Mar 2018 #26
mchill Mar 2018 #31
LisaL Mar 2018 #23
Bayard Mar 2018 #25
Drahthaardogs Mar 2018 #29
EX500rider Mar 2018 #37
MFM008 Mar 2018 #7
politicaljunkie41910 Mar 2018 #8
B2G Mar 2018 #10
avebury Mar 2018 #28
B2G Mar 2018 #9
LanternWaste Mar 2018 #16
IronLionZion Mar 2018 #13
Egnever Mar 2018 #18
haele Mar 2018 #21
LisaL Mar 2018 #24
rocktivity Mar 2018 #39
Jedi Guy Mar 2018 #36
rocktivity Mar 2018 #19
displacedtexan Mar 2018 #22
MustLoveBeagles Mar 2018 #27
rocktivity Mar 2018 #30
rocktivity Mar 2018 #38
sarcasmo Mar 2018 #32
crazycatlady Mar 2018 #33
rocktivity Mar 2018 #34
Lil Missy Mar 2018 #35
rocktivity Mar 2018 #40
gyroscope Mar 2018 #41

Response to rocktivity (Original post)

Wed Mar 14, 2018, 01:00 PM

1. They can apologize as much as they want

The dog is still dead

And I will never fly United again

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Response to DBoon (Reply #1)

Wed Mar 14, 2018, 01:03 PM

2. I gave up on UA years ago

I have sued these fuckers twice.

That last time around was the end for me.

I hope UA rots in hell where they belong!



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Response to CountAllVotes (Reply #2)

Wed Mar 14, 2018, 02:21 PM

11. Curious about the two lawsuits

If possible (i.e., talking about them wouldn't violate some sort of gag order) and if you're willing, I am curious to hear what the circumstances are behind your two lawsuits.

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Response to HuskyOffset (Reply #11)

Wed Mar 14, 2018, 04:58 PM

17. Failure to accommodate a disabled traveler

I sued them in small claims court.

The 2nd time around it was worse. I received minimal compensation. They missed my connecting flight and the plan was to leave me parked in the airport in a wheelchair overnight I did not stand for it believe me.

I hate the miserable bastards!

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 01:07 PM

3. No way i would have taken that flight with my dog in a overhead bin

I would have rented a car and drove my chiwawa Brandi is part of our family and we wouldn't treat her like luggage

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Response to MattP (Reply #3)

Wed Mar 14, 2018, 02:33 PM

12. I have an American Airlines frequent flyer card embossed with "2 Million Miles".

I will no longer fly on ANY airline.

When my father invited us to attend his 90th birthday party in Oregon, we loaded ourselves and our 3 dogs into the car, looked up motels that were pet friendly, and drive from KY to Ore and back. NO WAY would I trust any airline to properly handle my furkids.

Additionally, the hassles of flying today far outweigh the convenience. Several years ago I had to go to Atlanta (from Cincinnati). It's about 500 miles. It was actually faster to drive than it was to fly when you added in the time to park, check in, get through security, fly, reclaim your bag, wait for the shuttle bus, rent a car, and drive from the airport to your destination.

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Response to Stonepounder (Reply #12)

Wed Mar 14, 2018, 03:09 PM

14. Flying is too dangerous for me now. They don't crash, they just assault you or murder your pets.

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Response to MattP (Reply #3)

Wed Mar 14, 2018, 05:41 PM

20. Right?

 

that baffles me as well.

I would have got right off that plane. No way my dog is going in an overhead bin.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 01:34 PM

4. I wish someone had asked the woman if

she wanted to police called to see about pressing animal cruelty charges against the flight attendant. If I witnessed it I most certainly would have offered to give a witness statement to the police.

For sure she should be looking to file a lawsuit against United Airlines. An apology is not a sufficient response.

No way would I have put my baby in the overhead bin.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 01:43 PM

5. I wonder why/how it died?

Obviously a bad place to put a pet but they aren't air tight compartments.

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Response to EX500rider (Reply #5)

Wed Mar 14, 2018, 01:46 PM

6. Probably suffocated.

 

Pugs are known to be prone to breathing difficulties.

Poor baby.

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Response to B2G (Reply #6)

Wed Mar 14, 2018, 04:07 PM

15. Man, that's awful.

Airplane cabins are somewhat depressurized anyway. Even humans with breathing problems have trouble.

Poor thing.

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Response to B2G (Reply #6)

Wed Mar 14, 2018, 08:30 PM

26. Not a pug

a French bulldog.

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Response to SoCalNative (Reply #26)

Wed Mar 14, 2018, 09:34 PM

31. Pugs and bulldogs are both brachycephalic breeds

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Response to EX500rider (Reply #5)

Wed Mar 14, 2018, 06:31 PM

23. But there is very little air flow up in there.

In addition dog was a flat faced breed that are known for breathing issues. That poor dog was never going to make it after being stuck for hours in an overhead bin. Not even sure that normal faced dog would have made it.

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Response to LisaL (Reply #23)

Wed Mar 14, 2018, 08:23 PM

25. Especially if he's already agitated and scared

I said in another thread, the attendant was dead wrong, but the owner was even worse for complying.

How big was this crate? I can't believe it would fit in an overhead bin, and not under her seat. I've flown across country a couple times with a cat crate between my feet with no problem. Of course, that has not been recently.

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Response to EX500rider (Reply #5)

Wed Mar 14, 2018, 09:11 PM

29. Because AKC encourages breeding dogs for looks

And ignore health. The poor things can't breath or pant properly. It over heated.

I won't buy an AKC dog. Shit breed registry. If you must have a purebred, get an FCI registered dog. It is a registry that actually cares about the dogs they breed

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Response to Drahthaardogs (Reply #29)

Wed Mar 14, 2018, 11:14 PM

37. Yeah I am partial to cross breeds myself..

....my Chow-Malamute lived to be 17yo.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 01:48 PM

7. Sue them

Screw their apologies.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 02:03 PM

8. The airlines should follow their rules and if the kennel doesn't fit under the seat in front of the

customer, they should escort them off the plane. My husband and I had to buy new kennels since our dogs regular kennels which we use at home didn't meet the size criteria on the Delta Airlines website for our two Pomeranian's who weigh about 5lbs each, the first time we flew with them. Since my husband and I are retired and visit our children for extended periods from time to time and take our dogs with us, we had to make sure our new ones met the requirements since we didn't want to get to the airport, park our car in the long term lot, or pay the Uber Driver to take us to the airport, only to run into problems because our dogs kennels were oversized. But I see people ALL THE TIME going through the airports with a kennel that is larger than the small, travel size version which we bought which matched the airlines criteria to the letter (height,length, width). I know that larger kennels with pets can be checked with checked baggage, but I'm talking about people I see in the gate areas and I don't know how those situations end, but I know I see it occasionally and I always think to myself that's not going to fit under the seat in front of you, unless they're in first class.

So the airlines need to start enforcing the rules to the letter, and people who don't follow the rules they don't allow on the flights. Two of my daughter's friends are flight attendants, and they are under a lot of pressure to get those passengers in their seats so that the flight can take off on time, and the last thing any flight attendant wants is to get into a problem situation with a passenger, believe me. So they try to find ways to accommodate passengers in situations when they probably should just say from the outset, "I'm sorry, this is not going to work".

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Response to politicaljunkie41910 (Reply #8)

Wed Mar 14, 2018, 02:20 PM

10. The article states the crate was fine and within guidelines.

 

I saw a pic of it. It was small.

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Response to B2G (Reply #10)

Wed Mar 14, 2018, 09:01 PM

28. Plus the Flight Attendant violated United's own rule that

animals are not supposed to put in the overhead compartments.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 02:14 PM

9. But your emotional support honey badger can ride shotgun.

 

Insanity rules.

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Response to B2G (Reply #9)

Wed Mar 14, 2018, 04:13 PM

16. I don't think the one has anything to do with the other...

I don't think the one has anything to do with the other... so yeah, insanity indeed.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 03:01 PM

13. How can one airline consistently have so many screw ups?

It's like having a presidential administration that consistently screws up everything every time. When is enough going to be enough?

They never seem to suffer any consequences.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 05:40 PM

18. I find it odd that someone who cared enough about their dog to bring it with them

 

would alow them to be put in the overhead bin in the first place.

Fuck United for doing it but WTF?

I would never let my dog be put in the overhead for a flight.

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Response to Egnever (Reply #18)

Wed Mar 14, 2018, 05:46 PM

21. A woman with an infant and another kid to deal with might not fight.

Especially since United Flight attendants have already been filmed manhandling and dragging off passengers who stood up to them.
It's not a matter of caring enough - some people care a lot, but they are easily cowed.
Ask any abused spouse why they stayed with the abuser as long as they did, despite what it was doing to the family.
Poor pup, poor family.

Haele

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Response to haele (Reply #21)

Wed Mar 14, 2018, 06:34 PM

24. She is also not a native English speaker.

I saw a video of her and her older child describing the dog situation. Child was speaking English, mother was not.

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Response to LisaL (Reply #24)

Thu Mar 15, 2018, 02:03 PM

39. They spoke English well enough for a passenger sitting directly behind them to hear

Last edited Thu Mar 15, 2018, 05:38 PM - Edit history (1)

“'My dog is in here, no, this is my dog.' The flight attendant, in response, really just continued to ask her to put it above because it was a hazard where it was, it was a safety emergency, someone could trip.”

The most lucid explanation that I can come up with is that the United flight attendant either didn't see the dog in the carrier (because they were both the same color?) or thought the passengers were lying because they wanted to keep their bag within reach. But even so, one of the attendants should have taken action when the barking started, because they should have known that is is NOT airline policy for pets to fly overhead.


rocktivity

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Response to haele (Reply #21)

Wed Mar 14, 2018, 10:54 PM

36. I don't think those were flight attendants.

I seem to recall they were airport cops. I could be wrong though.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 05:41 PM

19. UPDATE: United Airlines mistakenly flies Kansas City-bound dog to Japan

Source: Newsweek


United Airlines has started an investigation after workers accidentally flew a Kansas City-bound dog to Japan, the airline confirms.

Kara Swindel was supposed to pick up her German Shepard, Irgo, at a cargo facility in Kansas City, Missouri, Tuesday afternoon, she told ABC News. When she arrived, an employee told her a "beautiful Great Dane" was waiting...Apparently, the airline's crew had mixed up Swindel's German Shepard with a Great Dane bound for Japan and sent both dogs to the wrong location.

"An error occurred during connections in Denver for two pets sent to the wrong destinations," United said in a statement. "We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened." The airline said it's flying Irgo back to the U.S. in first class, according to Swindel.

This mix-up comes after a puppy died on a United flight Monday after a flight attendant ordered the owner to place the dog in the overhead bin.

_____________________________________________________________________________________________________

What's Japanese for "United Airlines: We're the incompetence beneath your wings"?


rocktivity

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 06:29 PM

22. There are headlines that make me want to scream.

This was definitely one of them.

I have no words.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 09:01 PM

27. So the carrier was the correct size but they made her move it anyway?

This makes me very angry. That poor little one.

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Response to MustLoveBeagles (Reply #27)

Wed Mar 14, 2018, 09:31 PM

30. Either United flight attendants don't know a pet carrier when they see one

or the attendant didn't see the dog in the carrier (was it also black?) and thought the passengers were lying. I would hope that if the attendant did recognize the pet carrier and a pet inside, he or she would have instructed the passengers to put the carrier under the seat in front of them -- which is United Airlines policy -- and put either the pet or the passengers on a later flight if it didn't fit.


rocktivity

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Response to rocktivity (Reply #30)

Wed Mar 14, 2018, 11:21 PM

38. Suspicions confirmed

Last edited Thu Mar 15, 2018, 12:59 AM - Edit history (1)



Both the dog and the carrier were black. I think what happened is that the flight attendant didn't believe that there was a dog in the carrier because he or she didn't see one -- it was probably asleep.


rocktivity

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 09:46 PM

32. United Airlines new offer. Kids fly for half off in the cargo hold, for free if they unload bags.

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Response to sarcasmo (Reply #32)

Wed Mar 14, 2018, 10:38 PM

33. don't give them any ideas

AFter all this is the airline that dragged a man off a flight and injured him.

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 10:43 PM

34. THIS JUST IN: It was all TSA's fault

Last edited Tue Mar 27, 2018, 07:41 PM - Edit history (3)

United Airlines Plans to Change Pet Policy Following Dog's Death in Overhead Bin
Source: People.com


Catalina Robledo, along with her 11-year-old daughter and 2-month-old son, brought family dog, Kokito, onto a flight from Houston to New York in a pet carrier. The owner stored the canine under the seat in front of her but was later told by a flight attendant to move the carrier, with Kokito inside, to the overhead bin. Robledo resisted the direction, but ultimately followed the flight attendant’s instruction.

At the end of the flight, when Robledo went to retrieve her dog, who was heard barking at least 30 minutes into the flight, she discovered her pet had died during the trip...

“...We have learned that the customer did tell the flight attendant that there was a dog in the carrier. However, our flight attendant did not hear or understand her, and did not knowingly place the dog in the overhead bin,” United spokesperson Maggie Schmerin told PEOPLE in a statement. “As we stated, we take full responsibility and are deeply sorry for this tragic accident...”

“To prevent this from happening again, by April we will issue bright colored bag tags to customers traveling with in-cabin pets. This visual tag will further help our flight attendants identify pets in-cabin..."

___________________________________________________________________________________________________

But an independent ear witness heard the words ‘My dog is in here, no, this is my dog.' Did the attendant think the passenger was lying?

And now we know it wasn't a matter of the passengers not knowing their responsibilities when traveling with a pet -- they did, even if the attendant didn't. And an attendant certainly should have heard the barking, realized that a mistake that violated company policy had been made, and moved the carrier. But mistakes are for learning from, right?

Since United flight attendants evidently aren't trained or required to recognize pet carriers (OR pets) when they see one, the obvious solution is to shift the responsibility to the passengers? Why not give the tags to the baggage check-in clerks or the TSA to tie to the carriers? Perhaps that's not possible because they already have enough to do. But the important thing is, a United Airlines flight attendant's job is now a little easier...




rocktivity

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Response to rocktivity (Original post)

Wed Mar 14, 2018, 10:53 PM

35. I hate stories like this.

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Response to rocktivity (Original post)

Fri Mar 16, 2018, 11:55 PM

40. UPDATE: Criminal Investigations Underway

Last edited Fri Apr 6, 2018, 11:22 AM - Edit history (4)

TMZ: The death of the dog that was placed in the overhead bin on a United Airlines flight has triggered a criminal investigation...The Harris County, Texas D.A. has assigned the case to the animal cruelty division...

TMZ: ...(T)he Queens (New York City) District Attorney's Office...(is) looking into the matter and currently reviewing the facts to determine if there is a prosecutable case in their jurisdiction. The United flight where Kokito died...took off from Houston and landed at LaGuardia Airport...

In addition, Illinois is home to United's headquarters...that state would have jurisdiction if and when Kokito's owners file a civil lawsuit....

None of which is necessary. This is simply a matter of flight attendants who weren't totally familiar with their job duties -- fire them, AND go through their training program like an overdose of Epsom salts!


rocktivity

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Response to rocktivity (Original post)

Sat Mar 17, 2018, 01:40 AM

41. Why is this horrible airline still in business?

Hardly a day goes by without hearing about another United Airlines horror story!

I hope they are sued into bankruptcy.

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