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Wed Sep 13, 2017, 09:56 PM

Amazon defends deleting one-star reviews of Hillary Clinton's new book

Source: Bradenton Herald

Amazon is getting flak for policing the reviews posted on its page for Hillary Clinton’s new book, which went on sale this week.

The internet quickly realized Wednesday that some of the reviews of “What Happened” — notably 1-star reviews — were being removed. But the company defended its move, saying it had the right to make sure that reviewers were actually commenting on the product at hand, not just expressing dislike of the former Democratic presidential candidate (of which there is plenty, nine months after the election).

“In the case of a memoir, the subject of the book is the author and their views,” an Amazon spokesperson told Fortune. “It’s not our role to decide what a customer would view as helpful or unhelpful in making their decision. We do however have mechanisms in place to ensure that the voices of many do not drown out the voices of a few and we remove customer reviews that violate our community guidelines.”

As of Wednesday night, Clinton’s book had 4.9 out of 5 stars from 503 reviews. Amazon prioritizes “verified purchase” reviews, cases where the company knows the reviewer actually bought the book. Ninety-six percent of reviews were 5 stars, while only 2 percent were 1 star.

Read more: http://www.bradenton.com/news/nation-world/national/article173227276.html

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Reply Amazon defends deleting one-star reviews of Hillary Clinton's new book (Original post)
Zorro Sep 13 OP
guillaumeb Sep 13 #1
fleabiscuit Sep 13 #2
bucolic_frolic Sep 13 #3
Warpy Sep 13 #4
forgotmylogin Sep 13 #5
jalan48 Sep 13 #6
SergeStorms Sep 13 #7
trueblue2007 Sep 13 #8
LineReply -
Bigredhunk Sep 13 #9
Control-Z Sep 13 #10
Honeycombe8 Sep 14 #11
Midnight Writer Sep 14 #12
left-of-center2012 Sep 14 #13
C Moon Sep 14 #14
Angry Dragon Sep 14 #15
Optical.Catalyst Sep 14 #16
Bradical79 Sep 14 #17
Javaman Sep 14 #18
NurseJackie Sep 14 #19
MosheFeingold Sep 14 #20
FakeNoose Sep 14 #21
rurallib Sep 14 #22
Bengus81 Sep 14 #23
sheshe2 Sep 14 #24

Response to Zorro (Original post)

Wed Sep 13, 2017, 09:57 PM

1. Interesting.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:00 PM

2. Their playground, they define the rules. nt

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:03 PM

3. Any review site has its shills and biased posters, some with an axe to grind

I tend to read the 3 and 4 star reviews, figuring at least I get a balanced assessment.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:04 PM

4. Lefty trolls are smarter

and often give three or four stars and write scathing reviews.

Of course, lefties generally have read the book in question.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:16 PM

5. It would be easier to just remove the aggregate score.

Let people write all the spam reviews they want, and they won't count toward an overall average.

For a book like this, you know the score will be meaningless anyway.

Amazon could curate a few legit reviews and sticky them.

Or, only let "verified purchases" count toward the aggregate score.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:19 PM

6. What Happened???

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:24 PM

7. I've read of....

people complaining about Amazon deleting bad reviews on items that weren't books etc. Much of it depends if they're verified reviews from Amazon purchases, I believe. After awhile, they can tell who's bullshitting and who isn't.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 10:58 PM

8. I COMPLAINED AT THE 1 STAR RATINGS. i said over and over..... this is NOT a book review !!!1

I said this is a HATEFUL COMMENT about a candidate who wrote a book.

I said this is a HATEFUL COMMENT about a woman and is misogyny pure and simple

i wore a bund of ot er stuff and i bet other people did too. that is why amazon rolled over.

maybe Hillary said, i will pull my books if you don't get rid of the haters.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 11:09 PM

9. -

I'm thrilled!

glen beck once said that only people who'd bought the product should be able to review. That's slightly problematic, but it's sure better than the system they have now.

I was pissed at how the reviews were going. At one point yesterday there were 1,029 reviews. 51% were 1-star, 45% were 5-star. I think the ratio got even worse (many 1-star, fewer 5-star) at some point.

You'd think these haters/trolls would have better things to do with their time. They control every level of government. They dominate media. Why continue to foam at the mouth at the thought of HRC? F'ing losers.

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Response to Zorro (Original post)

Wed Sep 13, 2017, 11:38 PM

10. I spent some time looking over both the 5 star and

the 1 star reviews yesterday. This is what I observed:

Every single review on the first page of 5 star reviews was by a verified purchaser. The reviews on the next 2 - 3 pages were almost all marked “verified purchase” with maybe 2 or 3 that weren't.

I went through 10 pages of 1 star reviews and not a single review was marked “verified purchase”. Not one. And the comments were obviously made by people who hadn't read even a few pages of the book. I reported abuse on several of them. Ones that had filthy comments like, being able to smell Hillary's sh*t on the pages, and the pages being too dirty to use for toilet paper. Comments along those lines. I asked Amazon to read the 1 star reviews and to consider removing them. I'm so happy they did. I hope they continue to clean up the reviews daily.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 12:56 AM

11. I noticed Amazon was doing this a long time ago. It's not just for HRC's book.

There has been a problem with Amazon reviews for a loooong time, with groups invading reviews to intentionally post negative or positive reviews. I noticed in particular lots and lots of 5 star reviews for blenders that belonged, suspiciously, to reviewers who had posted only one review, or only several (all 5 star) reviews. Those were obviously plants. Companies will hire trolls to post positive reviews for their products across the internet. Amazon is a key place for those reviews.

I and others complained to Amazon about it. Sometimes the reviews were so obvious, in that they were vague and short. Professional reviewers no doubt get paid per review. A review like, "This is the best blender I've ever used!"

So Amazon started taking measures to weed out the fake reviews. I was happy to see it. The reviews are now more reliable.

If they want to bash her book, they will have to buy it first.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 01:12 AM

12. I notice lots of 1-star reviews on Amazon are from folk complaining of liberal bias

Not just for Hillary's book, but for many others, including novels. Very often, these are unverified purchases. Very often, they single out a particular paragraph or even sentence to prove their point. I think of them as "agenda reviews".

I applaud Amazon discounting some of these frivolous reviews. It is not fair to print reviews that are clearly not legitimate, that don't even pertain to the book, that have no point, that are "echoes" of talk radio, or are simply nonsense.

Perhaps they could post these types of reviews in a separate section, and not include them in the overall score.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 02:48 AM

13. I wonder if they also looked at the 5 star ratings?

Like some sites,
Amazon should restrict all reviews to certified buyers.

When I buy from eBay,
eBay sends me an email requesting me to review the product.

You can't just go on eBay and say you love or hate a product, book, etc.

Who are these people writing good or bad reviews on Amazon?

You can paste an Amazon review in at http://fakespot.com/ and find out if it is real or fake.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 03:15 AM

14. Trolls.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 03:21 AM

15. too many words in the book for some people

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Response to Zorro (Original post)

Thu Sep 14, 2017, 05:52 AM

16. No purchase; No review

I see no problem with any vendor not accepting reviews from people who did not purchase the product. If the trolls want to review the book, buy a copy and actually read it.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 06:48 AM

17. Conservatives get trained for this



Purging fake reviews isn't a new thing, and no product is going to attract nore phoney/irrelevant one star reviews than a Clinton book. Amazon got real aggressive with this stuff a couple years ago.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 09:21 AM

18. I can only bet that most of those 1 star reviews were a boiling pit of hatred. nt

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Response to Zorro (Original post)

Thu Sep 14, 2017, 09:23 AM

19. Her book was an obvious target for political-cultists too.

I'm glad to see that Amazon was being proactive to keep things honest.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 10:13 AM

20. Well I've read it

She should have waited about a year to write it.

The wounds were a little too fresh and she came off a bit whinny, even about (plentiful) legitimate complaints. She also lashed out at people who probably could have done better, but it served no purpose to lash out and buried her legit complaints.

I'd give it about a 3.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 10:34 AM

21. Good I'm glad they're doing this

I spent an entire afternoon on Amazon protesting those one-star reviews that were posted BEFORE the book was even released.

Those people didn't read the book and their "reviews" were total right-wing bullshit. I'm glad Amazon finally listened and did something.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 11:39 AM

22. looks like the crazies now flock to comment on the few one star reviews

to vent their spleens - almost comical.

The crazies are hell bent - it is their life mission - to bully Americans into believing what they do no matter the cost of treasure or time.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 12:49 PM

23. They did the same with one star reviews of Ivanka's perfume

But...I'm guessing Trump knuckle draggers have longggggg forgot about that.

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Response to Zorro (Original post)

Thu Sep 14, 2017, 03:30 PM

24. Good.

Thanks Amazon.

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