Listen: Attempt to cancel Comcast service turns into an endless nightmare.
This is a must listen. Someone tries to cancel his Comcast phone and internet service and gets literally jerked around by the Comcast rep.
http://glass.qz.com/notes/1029
= new reply since forum marked as read
The customer and his wife had already given responses to the question of why they were canceling MORE THAN ONCE.
So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention"
.
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
https://soundcloud.com/ryan-block-10/comcastic-service
TEN MINUTES of this crap before the recording started and I would not have been as polite as Mr. Block was!
When I was a student and couldn't afford cable, the unshielded Comcast box outside my apartment building interfered with my antenna reception. Back then, the local Comcast service shut off in the middle of the night. When it was off, I got beautiful clear signals from as far away as Atlanta. As soon as it came on at 6 AM, I got static on all channels. When I called Comcast to complain, they told me in very rude terms, too bad, I should subscribe to their service. I have NEVER subscribed with Comcast as a result of that call.
Many years later when I switched from DirecTV to DISH, the DirecTV people were nearly as bad as the Comcast guy on the recording. I needed to relocate my dish and wanted a new receiver, called DirecTV and they would not give me any deals even though I had been a customer for many years. DISH offered free installation, new multi-room receivers, DVR, and discounted premium channels for six months. I called DirecTV to ask for a counter offer, but they wouldn't do it so I went with DISH.
When I called DirecTV to shut off my service, suddenly they wanted to match the DISH offer - but it was too late. The representative kept arguing with me, at which point I told her it was far too late, I'd signed a contract with DISH and the new equipment was installed. DirecTV sent me offers to re-sign with them at greatly reduced rates for years - but they had not been interested in customer retention until I was ready to cancel.
For the day crowd
I just switched to Comcast for the "promotional" 1 year rate. And when that goes up I will switch back to RNC.
We don't switch as often as we should. It is a hassle. What really pushed us over the edge was the fucked up signal we were getting. We had the RCN tech out a couple weeks ago and all he did was change a splitter. That didn't help - thanks for wasting a half of my day. Come to find out from the Comcast tech, to find out the RCN line was chewed by, presumably, a squirrel.
No we have a fancy new DVR that records 5 shows and lets you watch one. Only it hasn't worked since we got it. Another tech coming tomorrow 
