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Sat Oct 17, 2020, 07:08 PM

Is anyone else having trouble making donations through ActBlue?

I've tried to make multiple donations in the last few weeks. Sometimes I think they've gone through but then they don't ever show up on my donations history. Last month my credit card company put a hold on some of my charges to ActBlue because they looked suspicious, but I called them and told them to put a note on my account that all ActBlue charges are ok. But I still have not been able to make a donation that goes through. Sometimes there is not even a verify donation button on the page.

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:09 PM

1. Are you using link on home page at DU?

Pm Omaha Steve!

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:12 PM

2. Could be that the site is experiencing heavy use/heavy demand? Perhaps Omaha S. can help...

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:14 PM

3. I planned to only give $15 on the night of

Kamalaís debate and ended up giving $45 (3 donations of $15) because I wasnít getting the email confirmation. I protested against one of the donations and they refunded me in like 3 days

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:20 PM

4. I just made one for Wendy Davis and it went through with no trouble. They immediately

sent me confirmation of my donation. I don't know why you're having trouble - below is the link I just used, I know that worked. Your link may have been hacked ... also, make sure the credit card you use to make your donation is up to date. Good luck.

https://secure.actblue.com/login

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:25 PM

5. Are you sure you're logged in to your account?

I once had a similar problem, but figured out that, because I was donating from a different device than usual, I wasn't logged into my account, so I got neither an email cofirmation nor a record of that donation on my account's history.

I'm guessing even from the same device you might get inadvertently logged out or other account settings changed.

Good luck solving your problem.

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:37 PM

6. the link works but when I submit the payment ...

...it says it didn't go through. I'm calling the credit card company now.

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Response to Trueblue Texan (Reply #6)

Sat Oct 17, 2020, 08:12 PM

9. If you have your credit card on record with them, try making

the donation without using the on record information. You will have to fill in all the information, but your payment is likely to go through. The automatic donation feature seems to run into issues if you changed your card number recently or even a while back. It seems that the feature mixes up information and ActBlue has a really poorly thought out App for helping you get things set up correctly, so you go through an annoying rejection loop unless you act like a first time donor.

The only thing that I dislike about ActBlue is itís automatic donation feature (you just list the amount once logged in and hit donate). The feature needs a lot of attention, it simply doesnít work well and consistently. When I donate, I just act like a first time donor, it involves more entry, but I donít get the annoying rejection of my debit card.

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Response to Blue_true (Reply #9)

Sat Oct 17, 2020, 11:32 PM

11. I've done all this... it's not ActBlue

It's the credit card company. Second time they've held up donations to ActBlue.

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:42 PM

7. YES. Their web site put through the same charge TWICE - and

the second time they charged me, they took out the decimal point. ActBlue completely ignored my frantic attempts to contact them (the only way you can do it is through an email form on their web site) about it. My credit card company is dealing with it, but making me jump through all kinds of hoops. The whole thing has been a nightmare.

Bottom line, I refuse to ever use ActBlue again.

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 07:46 PM

8. I did last night.it was for the Hamilton thing.

I would have liked to have access but couldnít get through somehow... finally gave it up.

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Response to Trueblue Texan (Original post)

Sat Oct 17, 2020, 08:28 PM

10. I was right...it was the credit card company holding charges...

...second time in 2 weeks. It's been going on for more than a month in total. I wonder how many millions of dollars Dem candidates are missing out on because the credit card company is screwing with donations.

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