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Sat Mar 21, 2020, 08:34 AM

All SSA Field Offices closed, employees working from home.

https://www.ssa.gov/news/press/releases/2020/#3-2020-2

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

Our secure and convenient online services remain available at www.socialsecurity.gov. Local offices will also continue to provide critical services over the phone. We are working closely with the Centers for Disease Control and Prevention (CDC), state and local governments, and other experts to monitor COVID-19 and will let you know as soon as we can resume in-person service.

If you need help from Social Security:

First, please use our secure and convenient online services available at www.socialsecurity.gov/onlineservices. You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more – from anywhere and from any of your devices. We also have a wealth of information to answer most of your Social Security questions online, without having to speak with a Social Security representative in person or by phone. Please visit our online Frequently Asked Questions at www.socialsecurity.gov/ask.

If you cannot conduct your Social Security business online, please check our online field office locator for specific information about how to directly contact your local office. Your local office still will be able to provide critical services to help you apply for benefits, answer your questions, and provide other services over the phone.

If you already have an in-office appointment scheduled, we will call you to handle your appointment over the phone instead. If you have a hearing scheduled, we will call you to discuss alternatives for continuing with your hearing, including offering a telephonic hearing. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.

If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 Number has many automated service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.socialsecurity.gov/agency/contact/phone.html.


Some GOOD news, the employees ARE working from home. I know this for a fact.

I got a phone call last week from one of their employees from whom I had initially worked with last year. The initial phone call showed UNKNOWN, so I was skeptical, so I let it go to voicemail. He called again, and told me he was working from home now. At first I thought it was a scam, but when we started talking, I got out my paperwork and confirmed his name. I got the wonderful news that my Social Security Disability had finally been approved. He gave me the numbers on my monthly payment, and my back pay. I was overjoyed. I checked the website, and it was all there, just as he said.

He told me when they are all working from home, and gave me his regular office number to call back on. He stated that all calls go to voicemall, and then then he gets an alert at home.

So if you need help it is there. I am a lot less apprehensive than I was, especially because of my back pay.


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Reply All SSA Field Offices closed, employees working from home. (Original post)
MicaelS Mar 2020 OP
blaze Mar 2020 #1
superpatriotman Mar 2020 #2
MicaelS Mar 2020 #3

Response to MicaelS (Original post)

Sat Mar 21, 2020, 08:41 AM

1. Great news for you!!!

And great news for the SSA employees!

My nephew works for customs (out of JFK) and just last week was allowed to start working from home full time.

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Response to MicaelS (Original post)

Sat Mar 21, 2020, 08:45 AM

2. Question

What do people without a computer or a smart phone do?

And I know several, so it’s definitely a thing.

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Response to superpatriotman (Reply #2)

Sat Mar 21, 2020, 08:48 AM

3. I do not know. n/t

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