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Fri Mar 20, 2020, 02:49 PM

Costco Is Now Refusing Returns on High-Demand Items Like Rice And Toilet Paper

Notices posted at Costco this week indicate the store is no longer accepting returns on key items that many are stocking up on the wake of the coronavirus pandemic.

The signs, posted by several Costco Instagram accounts (not affiliated with the store itself), indicate that returns are not being accepted on toilet paper, paper towels, rice, water, sanitizing wipes, and Lysol.

It's not clear if the new policy is store-by-store or part of a national corporate push. Costco announced limits earlier this week on certain items that have seen a spike in purchases as customers stock up. This could be part of that policy, but we've reached out to Costco for more information. For the time being, it's best to refer to your local Costco for more information on its policies.

Regardless, commenters had positive things to say about the new policy, hoping that it will lead to fewer people panic-buying these items, as well as risking unnecessary contact by attempting to return them later.

https://www.yahoo.com/lifestyle/costco-now-refusing-returns-high-163400256.html

81 replies, 5363 views

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Reply Costco Is Now Refusing Returns on High-Demand Items Like Rice And Toilet Paper (Original post)
Yo_Mama_Been_Loggin Mar 2020 OP
spanone Mar 2020 #1
bullwinkle428 Mar 2020 #4
oasis Mar 2020 #18
Leghorn21 Mar 2020 #25
rufus dog Mar 2020 #34
onecaliberal Mar 2020 #36
relayerbob Mar 2020 #43
NurseJackie Mar 2020 #8
MissB Mar 2020 #15
customerserviceguy Mar 2020 #37
Dream Girl Mar 2020 #33
lunasun Mar 2020 #59
The Velveteen Ocelot Mar 2020 #2
NoMoreRepugs Mar 2020 #14
Thekaspervote Mar 2020 #38
BeckyDem Mar 2020 #39
unblock Mar 2020 #58
George II Mar 2020 #70
jimfields33 Mar 2020 #3
OriginalGeek Mar 2020 #20
jimfields33 Mar 2020 #21
rockfordfile Mar 2020 #46
OriginalGeek Mar 2020 #54
PennyK Mar 2020 #63
TwilightZone Mar 2020 #65
RobinA Mar 2020 #5
lagomorph777 Mar 2020 #24
Thekaspervote Mar 2020 #41
lagomorph777 Mar 2020 #45
Thekaspervote Mar 2020 #47
obamanut2012 Mar 2020 #60
lagomorph777 Mar 2020 #81
DonaldsRump Mar 2020 #75
former9thward Mar 2020 #80
Tipperary Mar 2020 #6
ProfessorGAC Mar 2020 #7
shanti Mar 2020 #17
ProfessorGAC Mar 2020 #23
AtheistCrusader Mar 2020 #62
ProfessorGAC Mar 2020 #66
AtheistCrusader Mar 2020 #68
ProfessorGAC Mar 2020 #69
shanti Mar 2020 #72
ProfessorGAC Mar 2020 #73
shanti Mar 2020 #74
lagomorph777 Mar 2020 #26
Ilsa Mar 2020 #48
jberryhill Mar 2020 #76
AtheistCrusader Mar 2020 #71
brewens Mar 2020 #9
redwitch Mar 2020 #19
Leghorn21 Mar 2020 #27
h2ebits Mar 2020 #55
Kingofalldems Mar 2020 #10
Siwsan Mar 2020 #11
Brainfodder Mar 2020 #12
hlthe2b Mar 2020 #13
grantcart Mar 2020 #49
KY_EnviroGuy Mar 2020 #51
frazzled Mar 2020 #16
Hortensis Mar 2020 #29
Dream Girl Mar 2020 #35
Aquaria Mar 2020 #77
LisaL Mar 2020 #22
PoliticAverse Mar 2020 #28
doc03 Mar 2020 #30
dalton99a Mar 2020 #31
doc03 Mar 2020 #32
zackymilly Mar 2020 #64
IronLionZion Mar 2020 #40
William769 Mar 2020 #42
C Moon Mar 2020 #44
DemoTex Mar 2020 #50
grantcart Mar 2020 #52
onenote Mar 2020 #53
Cha Mar 2020 #56
Ilsa Mar 2020 #57
Stinky The Clown Mar 2020 #61
bucolic_frolic Mar 2020 #67
Aquaria Mar 2020 #78
Freethinker65 Mar 2020 #79

Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:50 PM

1. who returns food or toilet paper?

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Response to spanone (Reply #1)

Fri Mar 20, 2020, 02:51 PM

4. My guess is, profiteering assholes who hoped to make a quick buck, and realizing that

their scheme wasn't going to quite work out.

Good for Costco. Make the shitheads stand on a street corner, trying to sell their extra booty at cost.

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Response to bullwinkle428 (Reply #4)

Fri Mar 20, 2020, 03:06 PM

18. +1

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Response to bullwinkle428 (Reply #4)

Fri Mar 20, 2020, 03:17 PM

25. Make them stand on a street corner and EAT their sanitizer and toilet paper

Oh damn, put it on PPV, who wouldnít pay to watch THAT?!

Then take the cash and buy tp and sanitizer for ALL!!!!

miserable fkrs

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Response to bullwinkle428 (Reply #4)

Fri Mar 20, 2020, 03:30 PM

34. Exactly

 

Deal with it MoFos

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Response to bullwinkle428 (Reply #4)

Fri Mar 20, 2020, 03:41 PM

36. Good for Costco

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Response to bullwinkle428 (Reply #4)

Fri Mar 20, 2020, 04:32 PM

43. This

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Response to spanone (Reply #1)

Fri Mar 20, 2020, 02:56 PM

8. I've returned food to Costco on several occasions.

If it's something that tastes awful, then I'm not going to power-through 20 more servings. I'm also not going to feed that many servings to the raccoons either (they only get table scraps).

Costco cheerfully accepts returns... and that keeps me wanting to try new things because I know it's "risk free" if I really don't like it. Costco's return policy basically means that I end up buying more, rather than playing it safe and only buying things (standards and staples) that I know we'll like.

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Response to spanone (Reply #1)

Fri Mar 20, 2020, 03:02 PM

15. Costco is particularly generous about returns

Ridiculously so. Iím glad they are limiting returns on these items

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Response to MissB (Reply #15)

Fri Mar 20, 2020, 04:07 PM

37. We all pay

for generous return policies.

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Response to spanone (Reply #1)

Fri Mar 20, 2020, 03:29 PM

33. Costco accepts almost everything.iveseen this policy badly abused. After Memorial Day people return

Hamburger, chicken and other food item. Of course they are destroyed.

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Response to Dream Girl (Reply #33)

Fri Mar 20, 2020, 05:08 PM

59. Eeewww do they think chicken etc. will go back out on the floor for sale ?

Donít have a freezer or canít work into meal plans for the week ?

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:50 PM

2. I, for one, wholeheartedly support Costco's decision not to accept returned toilet paper.

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Response to The Velveteen Ocelot (Reply #2)

Fri Mar 20, 2020, 03:00 PM

14. Subtle yet hilarious. Kudos.

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Response to The Velveteen Ocelot (Reply #2)

Fri Mar 20, 2020, 04:15 PM

38. +1000

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Response to The Velveteen Ocelot (Reply #2)

Fri Mar 20, 2020, 04:18 PM

39. lol +1

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Response to The Velveteen Ocelot (Reply #2)

Fri Mar 20, 2020, 04:57 PM

58. wisecrack

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Response to The Velveteen Ocelot (Reply #2)

Fri Mar 20, 2020, 05:46 PM

70. But, but, but.....it's only been used once. Almost brand new!

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:50 PM

3. Good for them.

All stores should do the same.

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Response to jimfields33 (Reply #3)

Fri Mar 20, 2020, 03:12 PM

20. Publix is

the big grocery chain in FL.

As someone who has been trying to find TP for the last week (not to hoard but because I'm almost out) I also applaud this decision. Make the hoarding shits choke on their own greed and thoughtlessness.

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Response to OriginalGeek (Reply #20)

Fri Mar 20, 2020, 03:14 PM

21. Awesome! That's my go to grocery store. Winn Dixie also.

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Response to OriginalGeek (Reply #20)

Fri Mar 20, 2020, 04:43 PM

46. Publix is a terrible company. Been in their stores and they are nasty

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Response to rockfordfile (Reply #46)

Fri Mar 20, 2020, 04:48 PM

54. No idea what stores you've been to

but every one I go to all over Orlando is always the clean and has great service. I think you're thinking of Winn-Dixie - I have never been in a WD that had clean floors and usually everything else looks dingy.

Even when they built a brand new WD across the street from our original neighborhood Publix that had been there for years. Within a week the WD was dirty but the Publix was clean and sharp. Within 3 years the WD closed. Because why go to filthy floor WD when there's a shiny Publix right there?

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Response to rockfordfile (Reply #46)

Fri Mar 20, 2020, 05:22 PM

63. No, it's good!

I've been living in Florida for a little over ten years now, and although Publix does seem to own the grocery world here, there's very little I can complain about. Clean, well stocked, friendly workers that will always assist you.
I got up early today and i was there when they opened...they had everything! We scored toilet paper, tissues, meat, chicken, everything on my list. Workers were disinfecting everything.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:52 PM

5. Take It Back!

I am a week away from needing toilet paper and the shelves are still bare!

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Response to RobinA (Reply #5)

Fri Mar 20, 2020, 03:16 PM

24. Hoarders will be selling it on street corners once the supply chain catches up.

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Response to lagomorph777 (Reply #24)

Fri Mar 20, 2020, 04:22 PM

41. When a Ntl lock down comes, they better not get caught!!

Itís rumored that here in Illinois we are 48 hrs away from a complete lock down (grocery, pharmacy, gasoline, banks)

Frankly, I welcome it! We have to stop this! Hoarding too followed by price gouging.

Think about the guy in TN that hoarded 17,700 bottles of hand sanitizer. He was shut down by amazon and eBay, and when the TN AG got word of it, they confiscated all of it.

Price gouging is illegal during times of national emergency

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Response to Thekaspervote (Reply #41)

Fri Mar 20, 2020, 04:38 PM

45. Even Italy has not locked down food stores and pharmacies

We'd kill way more people that way, than from the virus itself.

It does not seem plausible.

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Response to lagomorph777 (Reply #45)

Fri Mar 20, 2020, 04:43 PM

47. Did you read what posted? Don't imply that I posted what you are writing!!

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Response to Thekaspervote (Reply #47)

Fri Mar 20, 2020, 05:10 PM

60. What you wrote reads like that -- the poster is correct

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Response to Thekaspervote (Reply #47)

Sat Mar 21, 2020, 10:11 PM

81. "complete lock down (grocery, pharmacy, gasoline, banks)"

That's what you posted.

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Response to Thekaspervote (Reply #41)

Sat Mar 21, 2020, 07:45 AM

75. You are missing an "except"

...in the first line of your post in the parenthetical.

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Response to Thekaspervote (Reply #41)

Sat Mar 21, 2020, 08:44 AM

80. The rumor you are trying to spread is false.

IL is not going on a lockdown nor will it.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:53 PM

6. Good. No patience for the hoarders.

 

Serves them right.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:56 PM

7. While Looking For A New Thermometer...

...I've been to a Jewel-Osco, Meijer, & a Walmart that all had signs saying they were suspending their return policies.
One that I read completely said that if the return was for a defective product, people should hold onto it, until the policy was resumed, and returns would be honored no matter the amount of time passed.

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Response to ProfessorGAC (Reply #7)

Fri Mar 20, 2020, 03:03 PM

17. Was looking at a kinsa smart thermometer

on Ebay. There is no 'buy it now', everything is bids, and the highest bid is at $255 for one now. It was being showcased on MSNBC a few days ago because it's bluetooth, and tracks fever trends. Bit too high for me though.

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Response to shanti (Reply #17)

Fri Mar 20, 2020, 03:16 PM

23. Bought A Braun

Pricey. $60. Only thing I could find.
But it works great & fast.
Goes in the ear.

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Response to ProfessorGAC (Reply #23)

Fri Mar 20, 2020, 05:21 PM

62. Mine seems... unreliable.

Wildly different readings minute to minute.

I've switched back to under-tongue thermometers for now.

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Response to AtheistCrusader (Reply #62)

Fri Mar 20, 2020, 05:34 PM

66. Really?

I know we've had it only a day. But, the scientist in me made me do multiple checks on both us. Over 2 days, probably 6 each, in duplicate.
I'm seeing +/- 0.2 F.
It's super important to keep the lens cap clean. Assuming you know, that, just double checking.

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Response to ProfessorGAC (Reply #66)

Fri Mar 20, 2020, 05:41 PM

68. It's basically brand new still.

And has the little disposable transparent hats.

I'll clean it again, and if it's not stable, I'll just assume I got a bad one somehow.

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Response to AtheistCrusader (Reply #68)

Fri Mar 20, 2020, 05:44 PM

69. I Suppose Any Product...

...has it's lemons.

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Response to ProfessorGAC (Reply #23)

Fri Mar 20, 2020, 06:10 PM

72. That's the kind I have

It works just fine.

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Response to shanti (Reply #72)

Fri Mar 20, 2020, 06:18 PM

73. Pretty Expensive For Thermometer

Isn't it? But, I had a Braun razor that lasted 10 years or more. And that was using it any day I didn't feel like blade shaving before work.
So, after this crisis, we might only use the thing 5 times a year.
Might last forever for us.

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Response to ProfessorGAC (Reply #73)

Fri Mar 20, 2020, 06:23 PM

74. Yes, it is a bit pricey

But Braun is a reliable brand. I think I paid around that too. I have a Braun coffee grinder that is 25 years old and runs like a top. The touchless ones are the state of the art now though...if you can find one!

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Response to shanti (Reply #17)

Fri Mar 20, 2020, 03:17 PM

26. Who needs a bluetooth thermometer?

That's just silly.

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Response to lagomorph777 (Reply #26)

Fri Mar 20, 2020, 04:44 PM

48. It's used to assist the CDC in tracking flu outbreaks. nt

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Response to Ilsa (Reply #48)

Sat Mar 21, 2020, 07:51 AM

76. Then they can pay the data providers

 

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Response to lagomorph777 (Reply #26)

Fri Mar 20, 2020, 05:52 PM

71. My blood pressure cuff, blood oximeter, and blood sugar tester are all bluetooth enabled.

Pushes all records right to Apple Health. Can keep track of everything automatically.

It's mostly a matter of convenience, but it eliminates human error in the record keeping department.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:56 PM

9. I bought some masks online and got gouged, but only for $25 for 50. I now know I don't

really need them. I figure if I hear our hospital is short, I'll offer to donate them. I didn't even open the package yet thinking I could return them, but I'd have to ship to China.

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Response to brewens (Reply #9)

Fri Mar 20, 2020, 03:08 PM

19. Your hospital is short.

Donate them ASAP.

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Response to brewens (Reply #9)

Fri Mar 20, 2020, 03:19 PM

27. Your hospital is short, or will be very, very soon

Please donate your masks to them, brew - you could literally be SAVING LIVES

for real

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Response to brewens (Reply #9)

Fri Mar 20, 2020, 04:51 PM

55. Please donate your masks today! Someone's life may depend upon it--perhaps yours

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:57 PM

10. Destroy the selfish hoarders!

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:57 PM

11. Not like there's a short shelf life on any of those.

I've always bought rice in 20lb bags. I transfer it into gallon size zip lock bags and store them in sealed tins. Some of my favorite foods are best served on rice.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 02:58 PM

12. Someone posted a picture of the Costco sign yesterday?

Hopefully all stores do this!

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 03:00 PM

13. No store should be taking returns on ANYTHING right now.

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Response to hlthe2b (Reply #13)

Fri Mar 20, 2020, 04:46 PM

49. All the stores I go to stopped accepting returns


Don't slice meats at their deli

No place to sit and eat in store

I was able to get TP because one store opened an hour early for seniors.

Never thought of myself as a senior before!

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Response to hlthe2b (Reply #13)

Fri Mar 20, 2020, 04:47 PM

51. K&R. They can't guarantee non-contamination and....

they sure as hell don't have the means to decontaminate tons of returned goods.

It's bad enough for them to be worried about products shipped in to them as being safe for sale AND protecting their employees from being exposed.

KY

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 03:02 PM

16. It's probably a safety measure

Just guessing.

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Response to frazzled (Reply #16)

Fri Mar 20, 2020, 03:22 PM

29. THIS. And guessing would supersede all other reasons.

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Response to frazzled (Reply #16)

Fri Mar 20, 2020, 03:36 PM

35. No they imposed limits on it s and it isn't work. People over purchased anyway thinking I could jus

Return unused items later. This will help to curb some of that behavior

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Response to frazzled (Reply #16)

Sat Mar 21, 2020, 07:52 AM

77. Space, too.

 

If all these idiots who bought 200 rolls of toilet paper try to bring back stuff, where would Costco put it all? They don't have unlimited room on the sales floor, the warerooms or their warehouses.

And then the time and effort to process the returns that could be used for other business they need to conduct?

Just a huge headache all around. They have enough to worry about these days. Let idiots face the consequences of their idiocy.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 03:14 PM

22. Is anybody really trying to return toilet paper right now?

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Response to LisaL (Reply #22)

Fri Mar 20, 2020, 03:20 PM

28. Hey, she hardly used it...

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 03:23 PM

30. I haven't been to a sporting goods store I wonder if

guns and ammo are being hoarded again.

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Response to doc03 (Reply #30)

Fri Mar 20, 2020, 03:25 PM

31. Big time.

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Response to dalton99a (Reply #31)

Fri Mar 20, 2020, 03:29 PM

32. I have enough ammo for a zombie apocalypse

but this could be worse.

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Response to doc03 (Reply #32)

Fri Mar 20, 2020, 05:24 PM

64. I stocked up way back when it was legal to buy foreign military surplus ammo.

Dirty ammo, but it was very cheap.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:21 PM

40. Hoarders should be put in the stocks and flogged

due to social distancing we can live stream it online

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:25 PM

42. Kick & highly recommended.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:34 PM

44. Woo hoo! I hope they are doing that to those who bought out the stores last week, too!

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:46 PM

50. Happened during the Y2K hoarding frenzy too.

n/t

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:47 PM

52. Went to Costco yesterday and they had elaborate procedures for


Sanitation and customer "distancing"

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:48 PM

53. They can't be certain about the safety of returned items.

They can sanitize what they control. But they can't safely have employees handle stuff brought in from outside.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:54 PM

56. Our Kauai store had the sign last night.

As many of us were looking for TOILET PAPER!!!

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 04:55 PM

57. Some of us always keep a pantry full of items

we deem necessary or for comfort. We don't panic buy, but I guess some people would consider it "hoarding." The thing is, those of us who do this are usually willing to share with those who haven't prepared. I've already shared paper goods with a neighbor who ran out and couldn't find what they needed.

Sometimes, if a food item gets shoved back on the shelf, it expires and I have to throw it out, but for me, that is the price of staying prepared. I know that most people can't afford a full pantry, and my heart goes out to them.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 05:14 PM

61. Ms Cost and Ms Co are to be commended! Brava!

Seriously, this is good policy.

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Response to Yo_Mama_Been_Loggin (Original post)

Fri Mar 20, 2020, 05:38 PM

67. Stores should always limit quantities

They serve the public, not just the greedy ones.

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Response to bucolic_frolic (Reply #67)

Sat Mar 21, 2020, 08:04 AM

78. Well, stores will accommodate large orders, in certain instances

 

My husband has a few regulars who order big for big occasions. There's a fireman who orders a huge quantity of cake mixes to bake at the station when they're not having to put out fires, and I think he also does bake sales to raise money for his kid's sports team. There's a woman who cooks a massive amount of tamales for her parish's events periodically. And some other ones I'm forgetting right now, but who call him up and let him know--hey, time to order up.

But they don't come in and wipe out the shelves of everything the store has. They talk to their point guy, and he arranges the orders for them.

People are always surprised when I tell them all the things that grocery stores will do for them. If they would ask. Even the big, seemingly impersonal chains do a lot of the same things.

Well, before this hoarding crap wiped them out.

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Response to Yo_Mama_Been_Loggin (Original post)

Sat Mar 21, 2020, 08:38 AM

79. Good. Perhaps they can add a list of local food pantrys gladly accepting donations

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