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Fri Feb 8, 2019, 02:41 PM

Wells Fargo will reverse fees after banking outage

Wells Fargo said that some customers experienced outages that affected its ATMs and mobile and online banking apps and that it will reverse any fees that hit its customers as a result.

On Thursday, the bank said its ATM services had been restored and its mobile and online systems were working, although not all features were restored. For instance, it said consumer credit card and mortgage balance weren't yet working. The company blamed a "contained issue" at one facility, and said it wasn't a cybersecurity issue.

Even so, customers on Friday morning complained via Twitter about not receiving their direct deposits, while others said they still couldn't access their accounts. Some customers reported that their cards were declined while attempting a purchase, and some said they couldn't pay their bills on time because of the glitch.

"I've supposed to sign my mortgage docs tomorrow and my lender can't 'access the system' to generate them. If I can't close on my house and the seller defaults me then what? U giving me my $45k earnest $ back?" one Twitter user wrote to Wells Fargo.


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Reply Wells Fargo will reverse fees after banking outage (Original post)
Yo_Mama_Been_Loggin Feb 8 OP
KWR65 Feb 8 #1

Response to Yo_Mama_Been_Loggin (Original post)

Fri Feb 8, 2019, 02:43 PM

1. Yeah, because it cost ya $31 if your ATM card is declined.

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