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Thu Aug 2, 2018, 10:46 AM

Washington utility company sent black woman the n-word as her temporary password

Washington utility company says it accidentally sent black woman the n-word as her temporary password

A Washington state utility company this week admitted that it sent a black customer the n-word when she requested a new temporary password to log into her account — but the company insists that it was a random fluke. Local news station KIRO 7 reports that Erica Conway was shocked when she requested a temporary password and utility company Puget Sound Energy sent her back a password that read, “NiggaHHJ.”

“It was like an emotional roller coaster,” said Conway, who is a longtime volunteer for the Seattle chapter of the NAACP. “Shock, disbelief, disgusted, angry. It was just yeah, even now I’m just kind of like I cannot believe this. I just can’t believe it.”

Puget Sound Energy said the racist password was not deliberately created and sent to Conway. “These passwords are generated automatically so they go straight from the system straight to the customers,” said PSE spokeswoman Janet Kim. “So, it’s not able to be accessed by an employee.”

Nonetheless, she apologized to Conway for the hurt caused by the accident.
“This was offensive, there was no question about that, we apologize to this customer, the community, for what has happened, and we are trying to do what we can to make it right,” she said.

https://www.rawstory.com/2018/08/washington-utility-company-says-accidentally-sent-black-woman-n-word-temporary-password/

PSE sends racial slur to black woman

https://www.kiro7.com/news/local/pse-sends-racial-slur-to-black-woman/803894220

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Reply Washington utility company sent black woman the n-word as her temporary password (Original post)
left-of-center2012 Aug 2018 OP
brush Aug 2018 #1
moriah Aug 2018 #2
mythology Aug 2018 #3

Response to left-of-center2012 (Original post)

Thu Aug 2, 2018, 10:51 AM

1. Hmmm? Some explanation there.

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Response to left-of-center2012 (Original post)

Thu Aug 2, 2018, 11:08 AM

2. If they don't have screening for all letter automatically generated passwords...

To not be something like "FuckuDJT", which I'd want to keep but.... well, they need to fix their "naughty word created, generate new" filter.

I can buy that it was sent randomly. Sadly I can also buy someone using a "naughty word list" that didn't include that as something to screen, which they *should* apologize for before it generates more.

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Response to left-of-center2012 (Original post)

Thu Aug 2, 2018, 11:10 AM

3. My guess is that it was automatically generated

 

The customer service person handled it exceptionally poorly (if it happened as said).

That said, the password generator absolutely should have filtered that out.

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