PHOENIX - A Valley man said he was outraged when American Airlines wanted to charge him a huge fee just to pay a checked bag fee in advance.
With five-year-old triplets running around, Phoenix resident Randall Winkler’s house is a busy one. So when Winkler’s wife had to fly overseas on business, he called his mom in Charlotte, North Carolina for help.
Grandma packed her one bag, not a very big one, and was ready to fly to Phoenix.
Winkler went online to book her ticket with American Airlines where he’s a frequent flier. The fee to check her bag was $25, which he expected, but when he asked to prepay the fee so his mom wouldn’t have to deal with it at the airport he was told he would be charged an additional $100
http://www.azfamily.com/news/consumer/Man-who-tries-to-book-flight-for-mom-outraged-at-fees-118060129.html