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Verizon refused to help police locate unconscious man unless they paid his phone bill

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DainBramaged Donating Member (1000+ posts) Send PM | Profile | Ignore Sun May-13-12 09:12 AM
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Verizon refused to help police locate unconscious man unless they paid his phone bill
A 62-year-old Carrollton area man was found unconscious and unresponsive Thursday morning during an intense search overnight by Carroll County sheriff deputies, an Ohio State Highway Patrol trooper and the patrols airplane. Williams said he attempted to use the mans cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the signal unless the sheriffs department agreed to pay the overdue bill. After some disagreement, Williams agreed to pay $20 on the phone bill in order to find the man.

Though this case is from a while agooperators are (only?) now made available to assist emergency servicesit got me thinking about what makes carriers and telcos such horrible companies to deal with once you're a customer. It's because accepting a long term cellular contract is a lot like going a couple of grand in debt.

As a result, their corporate culture gravitates toward that of a collection agency. It's inevitable, even if they try to avoid it, because that's the economic bottom line of the customer-facing part of their business. If an operator is actually having to talk to you, you must be a deadbeat or some other kind of problem.

Verizon, when asked by police to find a cellphone, suffered from a perverse blind spot: it could not see beyond the fact that the cellphone's owner owed it money.

http://boingboing.net/2012/05/12/verizon-refused-to-hel...
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Divine Discontent Donating Member (1000+ posts) Send PM | Profile | Ignore Sun May-13-12 12:01 PM
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1. what a shitty action! great press for you, VW! LOL
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