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ITS WORKING! The banks are scared!

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CarrieLynne Donating Member (88 posts) Send PM | Profile | Ignore Thu Oct-27-11 10:39 PM
Original message
ITS WORKING! The banks are scared!
In what seems to be an unprecedented display of customer service, today US Bank CALLED us to let us know our account was overdrawn, they OFFERED to waive the fee, upgraded our account to "gold" and added overdraft protection at no additional charge...they say nothing will change with the account except less fees and more benefits (waiting on paperwork to verify of course) the guy was extremely kind and helpful (what planet am I on?)

I had been with BofA for..sheesh 20 years and they never called unless I had a late credit card payment lol
(I am included on the class action lawsuit against them regarding overdrafts tho lol)

I think we'll probably still move to a local credit union on the 5th lol but still....I was pretty surprised! I think the word of the day at the banks must be "customer retention" lol
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Fire Walk With Me Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 10:41 PM
Response to Original message
1. Wow...next time ask for free bacon. :)
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RoccoR5955 Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 10:50 PM
Response to Reply #1
3. Bacon?!?! Did someone say FREE BACON?!?!
Where?
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piratefish08 Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 11:27 PM
Response to Reply #3
7. yup. here.
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pnwest Donating Member (74 posts) Send PM | Profile | Ignore Fri Oct-28-11 01:56 AM
Response to Reply #7
11. lmfao!
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CaliforniaPeggy Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 10:42 PM
Response to Original message
2. Hey, go for it!
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jberryhill Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 10:50 PM
Response to Original message
4. They'll start giving away toasters again

Open an account and get a free iPad!
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Xicano Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Oct-28-11 01:18 AM
Response to Reply #4
9. LOL, then close your account the following month.
:evilgrin:
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jberryhill Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Oct-28-11 01:40 AM
Response to Reply #9
10. Good point. It's a wonder they don't make you give THEM a free toaster
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Matariki Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 11:04 PM
Response to Original message
5. And look what came in my email from my credit union
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Laluchacontinua Donating Member (277 posts) Send PM | Profile | Ignore Fri Oct-28-11 01:00 AM
Response to Reply #5
8. That is worrisome.
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pa28 Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Oct-27-11 11:25 PM
Response to Original message
6. Maybe US Bank is getting it.
I was keeping too much in a checking account with them and I took it all out recently and moved it to a credit union.

It's kind of OT but a vent follows. Thank you for consideration:

I came in to ask about a credit card for my business and they wound up issuing me an annual fee credit card I never signed for. Not sure how that worked but it happened!~

The last straw was a recent car loan application. I came in to sign the closing documents and while reading the contract I noticed there was 1% origination fee that would be added to the principle. The "banker" said something like 'oh it's standard just sign it'.

I wound up getting the same deal from the credit union I moved my money to without the origination fee. Plus I feel better. :)
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